Merchant Support & Account Resolution Specialist

Expansion Capital Group; Sioux Falls (SD); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Growth potential

Hands-on experience

Team environment

Job summary

Expansion Capital Group is seeking a full-time Merchant Support Associate based in Sioux Falls, SD, or Sandy, UT. The role is focused on solving problems and building relationships with merchants to help resolve account issues effectively.

Responsibilities include managing delinquent accounts, analyzing repayment performance, and communicating directly with merchants. Ideal candidates will have strong communication skills and a passion for helping customers.

This in-office position offers a supportive work environment with predictable hours, Monday to Friday.

Qualifications

• Strong communicator motivated to help customers.
• Ability to manage delinquent accounts through investigation and negotiation.
• Experience in customer service and account resolution preferred.

Responsibilities

• Manage delinquent merchant accounts with effective communication.
• Review agreements and identify issues for resolution.
• Analyze repayment performance and negotiate payment arrangements.

Skills

Problem-solving

Communication

Relationship management

Negotiation

Job description

Expansion Capital Group is seeking a full-time Merchant Support Associate based in Sioux Falls, SD, or Sandy, UT. The role is focused on solving problems and building relationships with merchants to help resolve account issues effectively.

Responsibilities include managing delinquent accounts, analyzing repayment performance, and communicating directly with merchants. Ideal candidates will have strong communication skills and a passion for helping customers.

This in-office position offers a supportive work environment with predictable hours, Monday to Friday.