Payments Specialist

Clark Mechanical Services, Inc.; Lititz (Lancaster County); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Clark Mechanical Services, Inc. is seeking a Payments Operations Specialist to ensure payments programs run smoothly by coordinating with internal teams and external providers.

You will troubleshoot customer issues, analyze payment performance data, and verify credits issued to customers. Collaborate with Accounting, Treasury, Customer Solutions, Risk, and other departments to streamline processes, develop tracking and reporting, and communicate clearly about software needs and process

Responsibilities

• Assist with launch and ongoing operations of payments programs and identify improvements
• Identify issues with new and existing payment features and processes
• Collaborate across departments to streamline customer-facing features
• Help develop tracking systems to measure operations performance and trends
• Communicate clearly and confidentially with customers, providers, and internal teams
• Review customer credits and refunds promptly and accurately
• Suggest process improvements to increase efficiency and customer experience
• Utilize tools to ensure payment accuracy and rectify errors

Job description

Job Summary

Ensure Payments programs are successful and operate flawlessly by working with internal teams and external providers. This includes troubleshooting issues with customers, organizing/analyzing data on payment performance, ensuring accuracy of credits issued to customers, etc.

Responsibilities

• Assist with the launch and ongoing operations of critical programs and initiatives while identifying and implementing operational improvements
• Identify opportunities or issues with new and existing payment features and their processes
• Collaborate with appropriate teams across the WebstaurantStore, leveraging the perspective and strengths of others while seeking to add value. This includes, but is not limited to, Accounting, Treasury, Customer Solutions, Risk, etc. The goal of this is to ensure efficient and streamlined processes and features for customers.
• Help develop tracking and reporting systems to measure, analyze, manage, and communicate operations performance and trends
• Communicates clearly, empathetically, and confidentially with customers, 3rd party services, and internal departments
• Accurately and efficiently reviews customer credits and communications to ensure customers are receiving refunds promptly
• Clearly communicates the business perspective on software needs with development when necessary
• Evaluate current processes and suggest appropriate improvements to increase efficiency, effectiveness, and customer experience
• Utilize all tools and resources to ensure the accuracy of the payments process and rectify any inaccuracies or errors discovered