Payments Operations & Disputes Specialist

Visa Hunt; United States; On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Job summary

PeopleFinders.com is seeking a detail-oriented Billing & Transaction Operations specialist to manage daily payment workflows and reconcile across gateways. You will investigate declined payments, handle refunds and credits, and monitor trends to minimize risk.

The role requires 3+ years in payment operations, strong Excel skills and Excellent communication. Join a team supporting cross-functional groups and ensuring accurate revenue reporting.

Qualifications

• Minimum of 3 years in payment operations, billing or related financial support.
• Knowledge of payment gateways, credit card/ACH processing, chargebacks and dispute lifecycle.
• Ability to meet monthly, quarterly and annual objectives.
• Excellent written and verbal communication.
• Strong Excel and Microsoft Office 365 skills.

Responsibilities

• Process, monitor and reconcile daily transactions across payment gateways and processors.
• Investigate and resolve declined, failed and pending payments.
• Manage recurring billing, subscriptions, refunds and credits.
• Identify trends in approval rates and payment failures and recommend improvements.
• Prepare daily, weekly and monthly reporting on approvals, declines, chargebacks and revenue.
• Communicate and collaborate with Customer Care, Finance and Engineering.

Skills

Detail oriented

Independent judgement

Analytical skills

Excel

Communication skills

Tools

Recurly

SharePoint

Office 365

Job description

PeopleFinders.com is seeking a detail-oriented Billing & Transaction Operations specialist to manage daily payment workflows and reconcile across gateways. You will investigate declined payments, handle refunds and credits, and monitor trends to minimize risk.

The role requires 3+ years in payment operations, strong Excel skills and Excellent communication. Join a team supporting cross-functional groups and ensuring accurate revenue reporting.