Payment Specialist

TechTriad; Winston-Salem (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

TechTriad is seeking a Contract Payments Specialist in the United States to ensure timely processing of transactions with high quality. The role requires working on a set schedule providing 24/7 coverage for customers.

The candidate will support banking services, settlements, and regulatory compliance while handling inquiries and monthly/weekly reporting. Weekend availability and experience in banking environments are essential.

Qualifications

• Bachelor’s degree in business-related field or 5-10 years practical work experience.
• Experience in Banking or Financial institutions.
• Fulfill weekend coverage requirements.
• Experience with Mainframe and Windows Distributed systems.
• Attention to detail to meet policies and regulatory requirements.
• Excellent verbal and written communication with customers.
• Knowledge of clearing and settlement functions.
• Operations background with trade processing, settlement, reporting and regulations.
• Maintain operations documentation and procedures.
• Banking systems knowledge including credit/debit cards and EMV.

Responsibilities

• Execute bank settlements and cut-offs.
• Respond to inquiries timely and accurately.
• Follow scheduled activities and meet critical timelines.
• Provide functional support for in-house applications.
• Respond to NACHA and ECCHO standards inquiries.
• Handle settlement reconciliation inquiries for CHIPS, ACH, SVPCO, RTP.
• Resolve issues using the internal issue tracking system.
• Support weekend testing when assigned.
• Escalate to SMEs and management when needed.
• Maintain and create reports for management and customers.

Skills

Attention to detail

Verbal and written communication

Fast-paced environment

Clearing and settlement knowledge

Report writing and documentation

Customer interaction

Time-management

Problem-solving

Risk and compliance awareness

Education

Bachelor’s degree in business-related field

5-10 years practical work experience

Tools

Mainframe systems

Windows distributed systems

MS Excel

MS Office/Word

Job description

Position Summary: The Contract Payments Specialist provides support of the products and services offered by ensuring transactions are processed with the highest level of quality and in a timely manner. The role requires working on a set schedule that ensures 24/7 coverage for customers.

Position summary: This role provides support of the products and services offered by ensuring transactions are processed with the highest level of quality and in a timely manner.

The role requires working on a set schedule that ensures 24/7 coverage for customers.

Qualifications Required:

• Bachelor’s degree in business-related field or a minimum of 5-10 years practical work experience
• Relevant experience in Banking or Financial institutions
• Must be available to provide coverage when needed and available to work weekends
• Must have experience working in a Mainframe and Windows Distributed systems environment
• Ability to work in a fast-paced environment with competing time sensitive priorities
• Strong attention to detail to ensure firm policies and procedures are adhered to and regulatory requirements are met
• Excellent verbal and written communication skills (must establish good rapport with internal and external customers)
• Should demonstrate a strong knowledge of clearing and settlement functions
• Operations background with firm knowledge of various trade processing, settlement, reporting and regulatory rules and regulations
• Maintain formal operations and procedural documentation
• Banking systems background in a batch and or real-time
• Must have working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV
• Apply knowledge of banking and EFT payments systems to assist clients
• Working knowledge of standard computer software, including MS Excel, Office and Word

Essential Functions and Responsibilities:

• Responsible for executing all bank settlements and cut-offs
• Ensure all incoming inquiries are responded to in a timely and accurate manner
• Executed scheduled list of activities ensuring critical time-tables are met
• Provide functional support for all in house applications
• Respond to inquiries for NACHA and ECCHO standards
• Respond to settlement reconciliation inquiries for CHIPS, ACH, SVPCO, and RTP
• Issue resolution on internal issue tracking system
• Support weekend testing when assigned
• Effectively handle application concerns with proper escalation to appropriate subject matter experts and management
• Maintain industry certificates
• Execute monthly reporting for management and customers
• Assist in ad hoc projects as assigned and new product launch operations support

Success factors/job competencies:

• All service level agreements are achieved
• All issues expeditiously resolved and thoroughly documented
• All documentation completed and maintained accordingly
• 100% compliance with internal regulatory requirements
• Ensure training of staff with a focus of skill development and contingency readiness
• Clear and timely communication with internal and external customers and co-workers
• Maintenance of department procedures, schedules and checklists
• Maintenance and creation of reports for team and management