Remote Payments Operations Specialist

WebstaurantStore Food Service Equipment and Supply Company; Lititz (Lancaster County); Hybrid; USD 48,000 - 65,000; Full time

Job summary

WebstaurantStore is seeking a Payments Specialist in Lititz, PA, to ensure payment programs run smoothly. You will troubleshoot issues, analyze payment performance data, and verify credits issued to customers, working with internal teams and external providers.

The role requires strong analytical skills, customer-focused mindset, and the ability to handle multiple tasks in a fast-paced environment. On-site position with normal office work conditions in Lititz, PA.

Qualifications

• Proficiency with MS Office and data analysis tools.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Customer service-oriented mindset with ability to handle refunds accurately.

Responsibilities

• Assist with launches and ongoing operations of payment programs.
• Identify opportunities or issues with new and existing payment features.
• Collaborate with Accounting, Treasury, Risk, and Customer Solutions teams.
• Develop tracking and reporting systems to measure performance and trends.
• Communicate clearly with customers, third-party services, and internal teams.
• Review customer credits and refunds promptly and accurately.
• Suggest process improvements to increase efficiency and customer experience.
• Rectify inaccuracies in the payments process using available tools.

Skills

MS Office

Analytical thinking

Problem solving

Verbal communication

Customer service

Multitasking

Team collaboration

Emotional intelligence

Tools

MS Office

Job description

WebstaurantStore is seeking a Payments Specialist in Lititz, PA, to ensure payment programs run smoothly. You will troubleshoot issues, analyze payment performance data, and verify credits issued to customers, working with internal teams and external providers.

The role requires strong analytical skills, customer-focused mindset, and the ability to handle multiple tasks in a fast-paced environment. On-site position with normal office work conditions in Lititz, PA.