ERP Tech Support Engineer

Tyler Technologies; Renton (WA); On-site; USD 47,394 - 77,327; Full time

Job summary

Tyler Technologies in Renton, WA is seeking a Technical Services Support Specialist to provide frontline software, OS and hardware support to Tyler clients and on-site staff, diagnose issues, and document interactions in client systems for clear issue tracking.

Ideal candidates hold a bachelor’s degree in CS or business, have ERP or accounting software exposure, and strong communication skills, with the ability to multitask and work both independently and in a team.

Qualifications

• Bachelor's degree in computer science or business administration, or comparable work experience.
• Experience with ERP solutions, accounting software, or computers.
• Proficiency using computers and exposure to relational databases or SQL.
• Excellent interpersonal and communication skills.
• Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
• Strong analytical and problem solving skills.
• Ability to work independently and in a team environment.
• Demonstrated ability to maintain a positive, professional attitude.

Responsibilities

• Provide general software, operating system and hardware phone support to Tyler Technical Support clients and on-site Implementation staff.
• Conduct first level diagnosis of system defects and notify Product Managers.
• Resolve client inquiries and issues in a timely manner and communicate resolution via email.
• Document and record all interactions in client management systems for transparency.
• Manage open calls by prioritizing issues according to published policies.
• Escalate to senior staff when beyond technician's control.
• Identify and meet service measurements on daily, weekly, monthly and quarterly basis.
• Participate in training to gain knowledge of Tyler products and services.
• Provide assistance to clients for standard workstation installs of client software as needed (FourJs, Munis Internet Updater, Tyler Content Manager, Tyler Cashiering, Tyler Reporting).
• Follow Tyler Technologies policies and procedures.

Job description

Tyler Technologies in Renton, WA is seeking a Technical Services Support Specialist to provide frontline software, OS and hardware support to Tyler clients and on-site staff, diagnose issues, and document interactions in client systems for clear issue tracking.

Ideal candidates hold a bachelor’s degree in CS or business, have ERP or accounting software exposure, and strong communication skills, with the ability to multitask and work both independently and in a team.