Payments Product Trainer & Onboarding Lead

Member Access Processing; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

A payment processing company in the United States is seeking a Product Training Specialist to deliver high-quality training for clients and internal teams. The ideal candidate will have 3–5+ years of experience in financial services and strong knowledge of Credit Union Core Systems. This role involves creating effective training materials and collaborating with various teams to enhance client satisfaction. The position requires excellent storytelling and communication skills, with a focus on simplifying complex technical concepts.

Qualifications

• 3–5+ years in financial services, card payments, fraud operations, or credit union operations.
• Strong working knowledge of Credit Union Core Systems.
• Experience training end users or internal teams.
• Excellent storytelling, facilitation, and communication skills.

Responsibilities

• Deliver high-quality client and internal training.
• Create and facilitate training experiences.
• Collaborate with internal teams to surface training needs.
• Ensure high client satisfaction with training delivery.

Skills

Credit Union Core Systems knowledge

Storytelling

Facilitation skills

Communication skills

Training experience

Education

3–5+ years in financial services

Tools

Learning Management System (LMS)

Job description

A payment processing company in the United States is seeking a Product Training Specialist to deliver high-quality training for clients and internal teams. The ideal candidate will have 3–5+ years of experience in financial services and strong knowledge of Credit Union Core Systems. This role involves creating effective training materials and collaborating with various teams to enhance client satisfaction. The position requires excellent storytelling and communication skills, with a focus on simplifying complex technical concepts.