Payments Product Trainer & Client Onboarding Pro

Remote Jobs; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Member Access Processing (MAP) is seeking a Product Training Specialist to deliver high‑quality client and internal training on MAP Defense, MAP Data, card processing tools, and MAP DPS platforms. You will tailor curricula to credit union environments and create engaging training that translates complex concepts into practical use cases.

Collaborating with Client Services, Implementations, Fraud, and Product, you will drive adoption, support onboarding, and ensure client satisfaction through

Qualifications

• 3–5+ years in financial services, card payments, fraud operations, or credit union operations.
• Strong working knowledge of Credit Union Core Systems.
• Experience training end users, clients, or internal teams.
• Excellent storytelling, facilitation, and communication skills.
• Ability to simplify complex technical or operational concepts.
• Familiarity with Visa DPS systems (VDM, VROL, RSM, MRT, etc.)
• Bonus: Familiarity with credit/debit card payment processing or emerging payment technologies.

Responsibilities

• Deliver training to established clients on core processing topics, MAP Defense, and MAP Data capabilities.
• Conduct new client onboarding sessions, including scoping, pre-training, and follow-up training.
• Facilitate MAP employee new-hire onboarding focusing on product, systems, and workflows.
• Present training content using storytelling techniques that connect concepts, systems, use cases, and workflows.

Skills

Training delivery

Storytelling

Communication skills

Financial services knowledge

Credit union operations

Tools

LMS

Membership.io

Visa DPS systems

Job description

Member Access Processing (MAP) is seeking a Product Training Specialist to deliver high‑quality client and internal training on MAP Defense, MAP Data, card processing tools, and MAP DPS platforms. You will tailor curricula to credit union environments and create engaging training that translates complex concepts into practical use cases.

Collaborating with Client Services, Implementations, Fraud, and Product, you will drive adoption, support onboarding, and ensure client satisfaction through