Employee Training Specialist — Onboarding & Product Knowledge

American Heritage Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

American Heritage Credit Union is seeking a Trainer in the Human Resources area to deliver in-house training for new and current employees and to develop and update training materials. The role emphasizes onboarding, product knowledge, and compliance across the credit union.

Responsibilities include conducting orientation, maintaining training programs, and supporting the creation of e-learning courses with content and voiceovers, while collaborating with leadership to address developmental

Qualifications

• Professional, well-developed communication skills for training staff.
• Experience presenting to groups and managing training sessions.
• Education/HR background or related field required.
• Knowledge of credit union operations or financial services is a plus.

Responsibilities

• Conduct new employee orientation covering credit union philosophy, service standards, and compliance.
• Onboard new hires and coordinate access to key systems.
• Lead ongoing product knowledge training for staff and update training materials.
• Develop and update training manuals and class curricula.
• Create e-learning content, including content and voiceovers.

Skills

Communication skills

Public speaking

Training

Time management

Microsoft Office

Education

Bachelor's degree in Education or HR

Tools

Microsoft PowerPoint

Excel

Outlook

Word

Job description

American Heritage Credit Union is seeking a Trainer in the Human Resources area to deliver in-house training for new and current employees and to develop and update training materials. The role emphasizes onboarding, product knowledge, and compliance across the credit union.

Responsibilities include conducting orientation, maintaining training programs, and supporting the creation of e-learning courses with content and voiceovers, while collaborating with leadership to address developmental