Payments Product Director - ACH & Innovation Leader

JPMorganChase; Jersey City (NJ); On-site; USD 150,000 - 230,000; Full time

Job summary

JPMorganChase in Jersey City is seeking a Product Director for Domestic Payments & Gaming to lead customer-centric development and shape strategic product vision. You will drive innovation, cross-functional collaboration, and market differentiation through data-led decisions and outcomes-focused leadership.

The role emphasizes owning the product lifecycle, mentoring teams, tracking OKRs/KPIs, and partnering on go-to-market and post-launch support, with periodic travel required.

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Ability to influence the adoption of key product life cycle activities from discovery to value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.

Responsibilities

• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets.
• Lead the entire product life cycle, continuously adapting and developing new products, managing risks, and achieving business targets such as cost, features, reusability, and reliability to support growth.
• Coach and mentor the product team on best practices, enabling them to effectively deliver on objectives.
• Own product performance and invest in enhancements to achieve business objectives.
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation.
• Drive stakeholder management across Engineering, Design, Data, Risk/Controls, Legal/Compliance, Operations, and senior leadership, aligning outcomes, negotiating trade-offs, and ensuring timely decisions and communication throughout delivery.
• Define and track OKRs/KPIs (e.g., adoption, engagement, conversion, SLA/latency, defect rate, NPS, revenue/cost-to-serve), using data and experimentation to prioritize the backlog and continuously improve product performance.
• Partner with go-to-market and change management including launch planning, training/readiness, documentation, and post-launch support to drive adoption and measurable business impact.
• Periodic travel required.

Skills

Product development life cycle

Data analytics

Stakeholder management

Cross-functional collaboration

Change management

Job description

JPMorganChase in Jersey City is seeking a Product Director for Domestic Payments & Gaming to lead customer-centric development and shape strategic product vision. You will drive innovation, cross-functional collaboration, and market differentiation through data-led decisions and outcomes-focused leadership.

The role emphasizes owning the product lifecycle, mentoring teams, tracking OKRs/KPIs, and partnering on go-to-market and post-launch support, with periodic travel required.