Payments Operations Specialist: Tech Troubleshooter

Persona; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work from US

Best salaries in the industry

Full benefits

Growth opportunities

Job summary

Persona is seeking a hands-on Technical Operations Specialist to own first-line investigation and troubleshooting across our fintech production banking and payments infrastructure. This role focuses on operational issues, not software development, requiring you to read logs, trace transactions, and determine the right next step or escalation.

Ideal candidates bring fintech operations experience, comfort with money movement, and the ability to resolve payments issues quickly while collaborating

Qualifications

• 3+ years in technical operations, payments operations, or fintech support.
• Direct fintech, banking, or payments infra experience with money movement.
• Comfort investigating production issues and tracing transactions.
• Proficient with REST APIs, HTTP status codes, and debugging.
• Ability to write basic SQL against transaction data.
• Strong communication skills and ownership mindset.
• Fluent English and ability to work US hours.

Responsibilities

• Act as the first line of investigation for banking and payment system issues.
• Troubleshoot money movement problems across ACH, wires, cards, and real-time rails.
• Investigate API requests, responses, error codes, and retry logic.
• Read logs and traces to isolate root causes and determine next steps.
• Identify where issues occur in the flow and escalate when needed.
• Own production troubleshooting that would otherwise fall to leadership.
• Collaborate with engineering, product, ops, and external banking partners.
• Document recurring issues, root causes, and resolutions.
• Maintain reliable fintech and payments infrastructure operations.
• Suggest improvements to monitoring, runbooks, and incident response.

Skills

Payments operations

REST APIs

SQL querying

Log analysis

Incident management

English fluency

Tools

Datadog

Sentry

New Relic

Splunk

Jira

PagerDuty

Zendesk

Job description

Persona is seeking a hands-on Technical Operations Specialist to own first-line investigation and troubleshooting across our fintech production banking and payments infrastructure. This role focuses on operational issues, not software development, requiring you to read logs, trace transactions, and determine the right next step or escalation.

Ideal candidates bring fintech operations experience, comfort with money movement, and the ability to resolve payments issues quickly while collaborating