Payments Operations Lead: Troubleshooting & Automation

Choice Digital Corp; Broomfield (CO); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Annual bonus

Equity

401(k) matching

Flexible PTO

Company holidays

Medical, Dental, Vision, Life

Job summary

Choice Digital is seeking a Technical Operations Manager to ensure reliable payments across our platform. This hands-on role requires curiosity, technical resourcefulness, and a knack for solving complex payment issues.

You will investigate failures, analyze transaction data, write scripts, and partner with Engineering to implement scalable fixes. You’ll also translate operational challenges into actionable technical requirements.

Qualifications

• 3+ years of experience in technical operations, application support, systems engineering, payment technology, or a related technical role.
• Hands‑on experience writing and executing scripts using Python, JavaScript, or similar programming languages.
• Strong SQL skills and experience querying databases to investigate technical issues.
• Experience troubleshooting APIs, integrations, system logs, and transaction processing workflows.
• Demonstrated ability to independently diagnose technical issues, identify root causes, and implement solutions.

Responsibilities

• Proactively monitor payment processing activity to identify failed payments, transaction errors, and processing exceptions.
• Independently investigate payment failures to identify underlying issues.
• Analyze logs, API responses, database records to determine root causes.
• Write scripts to correct payment issues, retry transactions, and reprocess failed payments.
• Develop repeatable technical solutions for common payment failures, reducing manual intervention.
• Validate payment statuses and confirm successful processing after fixes.

Skills

Python/JavaScript scripting

SQL

API troubleshooting

Incident management

Tools

Xano

Job description

Choice Digital is seeking a Technical Operations Manager to ensure reliable payments across our platform. This hands-on role requires curiosity, technical resourcefulness, and a knack for solving complex payment issues.

You will investigate failures, analyze transaction data, write scripts, and partner with Engineering to implement scalable fixes. You’ll also translate operational challenges into actionable technical requirements.