Payments Operations Specialist

Langley Federal Credit Union Inc.; Newport News (VA); Hybrid; USD 48,000 - 65,000; Full time

Benefits offered by this job

Educational assistance

Student loan repayment

Career growth opportunities

6% 401K company match + Roth option

Disability insurance (short & long)

Life insurance

Generous paid vacation & 13 holidays

Job summary

Langley Federal Credit Union is hiring a Payments Operations Representative for a hybrid role based at our Newport News City Center Headquarters in Newport News, VA. The position supports the Payment Operations area, ensuring compliance, efficiency, and high-quality member service.

Responsibilities include processing ACH/wire transactions, origination requests, check and remote deposit items, fraud reviews, and coordination with the Federal Reserve.

Qualifications

• Two years of experience with a financial institution is required.
• Demonstrates service orientation and commitment to member satisfaction.
• Keeps pace with changes in regulations and industry guidelines.
• Ability to work collaboratively across teams and with vendors.

Responsibilities

• Process moderate to complex ACH and wire transactions in compliance with federal regulations and deadlines.
• Process ACH Origination requests.
• Repair and process check and remote deposit capture items for posting.
• Review outcomes of payment exceptions per applicable rules.
• Review fraud and forgery claims and adjustments for all payment channels.
• Balance settlement and activity for general ledger accounts.
• Submit and approve files to the Federal Reserve.
• Handle member service cases via phone, CRM, online banking, and email.
• Participate in ongoing education on relevant laws and guidelines.

Skills

Service mindset

Team collaboration

Adaptive / Agile

Continuous learning

Education

None

Tools

CRM systems

Job description

Langley Federal Credit Union is hiring a Payments Operations Representative for a hybrid role based at our Newport News City Center Headquarters in Newport News, VA. The position supports the Payment Operations area, ensuring compliance, efficiency, and high-quality member service.

Responsibilities include processing ACH/wire transactions, origination requests, check and remote deposit items, fraud reviews, and coordination with the Federal Reserve.