Dispute Operations Specialist (Hybrid)

Langley Federal Credit Union; Newport News (VA); Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

Service Champion

Langley Ambassadors

Agile in Action

Team Driven

Continuous Learners

Job summary

Langley Federal Credit Union is hiring a Full Time Dispute Operations Representative to work in a Hybrid role from Newport News, VA. The position handles intake, processing, and finalization of card and payment disputes, investigating transactions and ensuring regulatory compliance while delivering excellent member service.

Essential duties include communicating with members, gathering documentation, and coordinating with related departments to resolve disputes accurately and timely.

Qualifications

• Two years of experience in a financial institution is required, preferably in a role involving electronic funds transfer disputes or fraud investigation.
• Visa Dispute or AAP certification, preferred

Responsibilities

• Communicates status and outcomes of disputes to members, ensuring high customer satisfaction.
• Investigates and resolves disputes including debit/credit card transactions, ACH transfers, and EFT issues.
• Gathers documentation and evidence from members and relevant parties for investigations.
• Ensures compliance with regulations (Reg E, NACHA) and internal policies in dispute handling.
• Maintains detailed records of cases and prepares required reports for management and regulatory bodies.
• Collaborates with Branch Services, Fraud & BSA, and Accounting to improve resolution processes.
• Provides service to members via phone, Online Banking, and email.

Skills

Financial institution dispute exposure

Visa Dispute or AAP certification

Job description

Langley Federal Credit Union is hiring a Full Time Dispute Operations Representative to work in a Hybrid role from Newport News, VA. The position handles intake, processing, and finalization of card and payment disputes, investigating transactions and ensuring regulatory compliance while delivering excellent member service.

Essential duties include communicating with members, gathering documentation, and coordinating with related departments to resolve disputes accurately and timely.