Payments Operations Specialist

Kennebec Savings Bank; Augusta (ME); On-site; USD 29,000 - 45,000; Full time

Job summary

Kennebec Savings Bank in Augusta, ME, seeks an experienced Payment Services Specialist to be the bank's expert on payment solutions, including card servicing, ACH, and wire processing. This role requires accuracy, adherence to Reg E, and strong client interaction to ensure timely, compliant operations.

The position involves processing electronic files, maintaining customer records, and supporting department initiatives.

Qualifications

• Experience in electronic banking, Reg E and ACH rules.
• Ability to prioritize tasks and maintain accuracy.
• Proficiency with Microsoft Office and Fiserv system is desirable.

Responsibilities

• Handle ACH, wires, and real-time payments processing accurately.
• Issue and troubleshoot debit cards and resolve Regulation E disputes.
• Send electronic statements and monitor processing status.
• Maintain knowledge of KSB products and assist customers.
• Represent the Bank in community events.
• Attend meetings and training to improve skills.
• Perform other duties as required.

Skills

Attention to detail

Multitasking

Communication skills

Education

High school graduate

Tools

Fiserv

MS Office

Job description

Kennebec Savings Bank in Augusta, ME, seeks an experienced Payment Services Specialist to be the bank's expert on payment solutions, including card servicing, ACH, and wire processing. This role requires accuracy, adherence to Reg E, and strong client interaction to ensure timely, compliant operations.

The position involves processing electronic files, maintaining customer records, and supporting department initiatives.