Payments Onboarding & Bank Liaison Manager

Paymentworks; Boston (MA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Flexible work schedules

Unlimited PTO

Great benefits

Job summary

PaymentWorks is seeking a Payment Solutions Manager to join our growing Payment Operations team. This role coordinates onboarding of customers to our payment processing capabilities, facilitating secure file transmission with customer banks and ensuring smooth processing.

You’ll serve as a liaison among customers, banks, and internal teams. This collaborative, cross-functional position blends relationship management, technical coordination, and operational execution.

Qualifications

• 3–5 years of experience in payments, financial services, fintech, or implementation.
• Experience working with external stakeholders such as customer IT teams, banks, or third-party vendors.
• Familiarity with ACH and electronic payment processing, including NACHA and ISO 20022 file formats.
• Understanding of secure file transmission (SFTP, encryption).
• Experience with card processing or virtual card onboarding is a plus.

Responsibilities

• Coordinate implementation activities with customer banks (ODFIs), including test file transmission, validation, and certification.
• Collaborate with Project Managers to align onboarding timelines, deliverables, and responsibilities.
• Own the technical and operational relationship between PaymentWorks and each customer’s bank across multiple onboarding projects.
• Support a variety of payment modalities (e.g., ACH, EarlyPay, future payment types) and file formats (e.g., NACHA, ISO 20022).
• Build working knowledge of bank connectivity (e.g., SFTP, encryption) and payment file structures to support implementation and troubleshoot issues.
• Track and document bank-specific nuances and best practices, sharing updates with the team and contributing to internal documentation.
• Partner with the Product and Partnership teams to ensure alignment on bank capabilities and evolving customer needs.
• Begin developing familiarity with other payment modality workflows in preparation for future implementation responsibilities.
• Stay current on PaymentWorks product features and updates impacting payment workflows.
• Support ongoing maintenance and troubleshooting for live payment customers, as needed.
• Contribute to internal process improvements and playbook development.

Skills

Payments experience

Stakeholder management

Communication skills

Detail oriented

Project coordination

Education

Bachelor's degree or equivalent experience

Tools

Hubspot

JIRA

Confluence

Slack

Vitally

Google Workspace

Job description

PaymentWorks is seeking a Payment Solutions Manager to join our growing Payment Operations team. This role coordinates onboarding of customers to our payment processing capabilities, facilitating secure file transmission with customer banks and ensuring smooth processing.

You’ll serve as a liaison among customers, banks, and internal teams. This collaborative, cross-functional position blends relationship management, technical coordination, and operational execution.