Payments Operations Lead: Drive Processing & Compliance

Western Alliance Bancorporation; Henderson (NV); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake

Medical insurance

Time off

401k matching

Tuition assistance

Volunteer program

Wellness program

Career growth

Job summary

Western Alliance Bancorporation is seeking a Payment Operations Team Lead in Henderson, NV. The role leads daily payment processing, coordinates cross-functional collaboration with Risk, Compliance, Technology, and Treasury, and ensures timely, accurate processing in line with bank policies and regulatory requirements.

You will mentor Payment Operations Specialists and Analysts, oversee workflows, and drive improvements.

Qualifications

• 5+ years of related experience in Financial Services, Payment Operations, Banking Operations or similar field.
• Bachelor's degree or equivalent experience required.
• Previous leadership experience preferred.
• Intermediate to advanced knowledge of banking operations, regulatory and legal compliance obligations.
• Experience leading or coordinating payment operations workflow in a banking/financial services environment; oversight of daily workflows, escalations and controls.
• Experience supporting compliance, audit, or risk management in payment processing; contributing to procedure development and quality review.
• Advanced speaking and writing communication skills.

Responsibilities

• Coordinate, assign, and monitor daily work across payment processing activities to meet deadlines and service levels.
• Balance workloads, manage coverage, and oversee opening/closing activities; act as primary escalation point for complex issues and near cutoff decisions.
• Provide guidance, coaching, and training; document errors or trends and support quality reviews.
• Partner with management on performance feedback, development needs, and corrective actions; ensure regulatory and risk controls.
• Support audits, reporting, and control testing; contribute to procedure development and process improvements.

Skills

Leadership

Communication skills

Regulatory/compliance knowledge

Education

Bachelor's degree or equivalent experience

Accredited ACH Professional

Accredited Payments Risk Professional

Accredited Faster Payment Professional

National Check Professional

Job description

Western Alliance Bancorporation is seeking a Payment Operations Team Lead in Henderson, NV. The role leads daily payment processing, coordinates cross-functional collaboration with Risk, Compliance, Technology, and Treasury, and ensures timely, accurate processing in line with bank policies and regulatory requirements.

You will mentor Payment Operations Specialists and Analysts, oversee workflows, and drive improvements.