Banking Operations Analyst: Payments & Compliance SME

Western Alliance Bancorporation; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Dental insurance

Tuition assistance

401(k)

Job summary

Western Alliance Bank in CityScape, Phoenix seeks a Banking Operations Business Analyst to support enterprise initiatives in payments and digital spaces. You’ll translate business needs into clear requirements, lead testing with SME teams, and drive process improvements, automation, and audit readiness across operations.

Collaborating with tax, compliance, risk, legal, IT, and vendors, you’ll document workflows, validate data, and support controls while delivering timely, accurate operational

Qualifications

• 3+ years of related experience in treasury management services, banking or deposit operations, financial services, business analysis, regulatory operations, or a similar field.
• Bachelor's degree or equivalent experience required; Bachelor's degree or equivalent experience preferred.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate knowledge in banking or financial services operations domain, experience writing business requirements working with subject matter expertise.
• Advanced Microsoft Excel proficiency; experience with Power BI, FIS/IBS, Sovos or other tax-reporting platforms, workflow tools, reporting systems, file specifications, or data-query tools is preferred.

Responsibilities

• Identify, develop, and write business unit requirements to support the business unit's project and define system and functional requirements, including requirements arising from regulatory, policy, audit, or operational changes.
• Facilitate meetings designed to produce the results needed; work closely with team members and independently to meet our plan.
• Support the project throughout the development and testing efforts and directly support and lead testing, joining the SME business experts and project team; document test results, defects, exceptions, readiness, and post-implementation validation.
• Lead smaller scale business unit efforts (outside of EPMO ran projects) as the functional project lead and prepare summary communications at regular intervals on the project's status. Participate in process improvement initiatives and help drive automation projects which are typically smaller in scale with an IT lead.
• Ensure that the teams understand the objectives and that the testing results are either in line with expectations and when they are not; help drive the conversation of what changes are needed and the priority of those changes.
• Analyze assigned Banking Operations Support processes, data, reconciliations, controls, exceptions, and trends; identify gaps or risks, perform root-cause analysis, and recommend practical corrective actions or scalable improvements.

Skills

Advanced Excel

Power BI

Data analysis

Communication

Independent work

Regulatory compliance

Education

Bachelor's degree or equivalent

Tools

Power BI

Sovos

FIS/IBS

FTP/SFTP

API banking

Job description

Western Alliance Bank in CityScape, Phoenix seeks a Banking Operations Business Analyst to support enterprise initiatives in payments and digital spaces. You’ll translate business needs into clear requirements, lead testing with SME teams, and drive process improvements, automation, and audit readiness across operations.

Collaborating with tax, compliance, risk, legal, IT, and vendors, you’ll document workflows, validate data, and support controls while delivering timely, accurate operational