Payments Operations Lead - AI-Driven Team Coaching

JPMorganChase; Westerville (OH); On-site; USD 60,000 - 95,000; Full time

Job summary

Chase is seeking a Transactions Supervisor to lead a team responsible for daily processing of document transactions and extraction of checks and remittances. You will coach frontline staff, set production goals, and drive efficiency using AI and automation to improve customer experience.

The role emphasizes leadership, collaboration, and continuous improvement in a fast-paced environment with evolving schedules.

Qualifications

• Experience leading front-line teams to meet business priorities and objectives.
• Ability to build, manage, and motivate teams to deliver production, quality, and customer experience.
• Plan, organize, and assign work with ability to handle competing priorities or deadlines.
• Understand AI, prompt writing, and automation technologies to optimize processes.
• Apply leadership skills: planning, organization, motivation, problem solving, relationship building, conflict resolution, and emotional intelligence.
• May require non-traditional hours; schedule may change.

Responsibilities

• Supervise and coach a team of transaction specialists, ensuring efficient processing of document transactions and extraction of checks and remittances.
• Oversee remittance processing operations, set daily production goals, delegate work, and evaluate performance to maximize productivity and quality.
• Resolve operational issues and elevate delays to management, fostering a collaborative team environment.
• Review data to identify and resolve procedural issues, ensuring compliance and supporting juniors.
• Manage or participate in projects to enhance operations and customer experience using AI and automation.
• Coach, train, and mentor team members to develop leadership and operational talent.

Skills

Leadership

Team management

Remittance processing

AI & automation

Coaching

Decision making

Job description

Chase is seeking a Transactions Supervisor to lead a team responsible for daily processing of document transactions and extraction of checks and remittances. You will coach frontline staff, set production goals, and drive efficiency using AI and automation to improve customer experience.

The role emphasizes leadership, collaboration, and continuous improvement in a fast-paced environment with evolving schedules.