Transactions Team Lead: AI-Driven Payments & Ops

JPMorgan Chase & Co.; Westerville (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorganChase is seeking a Transactions Supervisor to lead a team responsible for daily processing of document transactions and extraction of checks and remittances. You will drive accuracy, productivity, and customer experience through leadership and coaching, leveraging AI and automation to optimize processes.

You will supervise entry-level and frontline staff, set goals, mentor, and collaborate on projects that improve operations and the end-to-end payment cycle, ensuring timely posting and

Qualifications

• Experience leading front-line teams to deliver operational objectives and quality.
• Ability to plan, organize, and assign work with competing priorities or deadlines.
• Understanding of AI, prompts, and automation to optimize transaction processes.
• Proven leadership capabilities: planning, motivation, relationship building, problem solving, and empathy.
• Willingness to work non-traditional hours as business needs arise.
• Physical ability to sit, stand, lift up to 50 pounds, and walk.

Responsibilities

• Supervise and coach a team of transaction specialists for efficient processing and extraction of checks and remittances.
• Oversee remittance processing operations, set daily production goals, delegate work, and evaluate performance.
• Resolve operational issues and elevate delays, fostering a collaborative team environment.
• Review data to identify procedural issues and ensure compliance while mentoring juniors.
• Lead or participate in projects to enhance operations and customer experience using AI and automation.
• Coach, train, and mentor team members to develop leadership and operations talent for future success.

Skills

Leadership

Coaching

Team motivation

Critical thinking

AI/Automation

Emotional intelligence

Conflict resolution

Team building

Planning & organization

Decision making

Job description

JPMorganChase is seeking a Transactions Supervisor to lead a team responsible for daily processing of document transactions and extraction of checks and remittances. You will drive accuracy, productivity, and customer experience through leadership and coaching, leveraging AI and automation to optimize processes.

You will supervise entry-level and frontline staff, set goals, mentor, and collaborate on projects that improve operations and the end-to-end payment cycle, ensuring timely posting and