Transactions Supervisor

JPMorgan Chase & Co.; Westerville (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorganChase is seeking a Transactions Supervisor to lead a team responsible for daily processing of document transactions and extraction of checks and remittances. You will drive accuracy, productivity, and customer experience through leadership and coaching, leveraging AI and automation to optimize processes.

You will supervise entry-level and frontline staff, set goals, mentor, and collaborate on projects that improve operations and the end-to-end payment cycle, ensuring timely posting and

Qualifications

• Experience leading front-line teams to deliver operational objectives and quality.
• Ability to plan, organize, and assign work with competing priorities or deadlines.
• Understanding of AI, prompts, and automation to optimize transaction processes.
• Proven leadership capabilities: planning, motivation, relationship building, problem solving, and empathy.
• Willingness to work non-traditional hours as business needs arise.
• Physical ability to sit, stand, lift up to 50 pounds, and walk.

Responsibilities

• Supervise and coach a team of transaction specialists for efficient processing and extraction of checks and remittances.
• Oversee remittance processing operations, set daily production goals, delegate work, and evaluate performance.
• Resolve operational issues and elevate delays, fostering a collaborative team environment.
• Review data to identify procedural issues and ensure compliance while mentoring juniors.
• Lead or participate in projects to enhance operations and customer experience using AI and automation.
• Coach, train, and mentor team members to develop leadership and operations talent for future success.

Skills

Leadership

Coaching

Team motivation

Critical thinking

AI/Automation

Emotional intelligence

Conflict resolution

Team building

Planning & organization

Decision making

Job description

Step into a leadership role, where you'll manage a team dedicated to efficient payment processing and leverage your leadership and coaching skills to build high-performing, collaborative teams that excel in accuracy and productivity.

As a Transactions Supervisor within JPMorganChase, you will supervise a team responsible for daily processing of document transactions and extraction of checks and remittances. Our operation enables customers to accept traditional paper-based payments from clients by capturing information with technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that’s "in the mail" deposited into the biller's account as quickly and accurately as possible. A second objective is to expedite the posting of payment information allowing the customer to update their account records.

You will supervise a team of entry level and front-line employees and leverage your leadership and coaching capabilities to build high-performing, collaborative, and engaged teams. You'll use your basic understanding of innovation, market products, and artificial intelligence to find ways to make transaction processes better and enhance the customer experience.

Job responsibilities

• Supervise and coach a team of transaction specialists, ensuring efficient processing of document transactions and extraction of checks and remittances.
• Oversee remittance processing operations, setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality.
• Resolve operational issues and elevate process delays to management, while fostering a collaborative and engaged team environment.
• Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members.
• Manage or participate in projects aimed at enhancing operations and customer experience, utilizing knowledge in artificial intelligence and automation.
• Coach, train, and mentor team members to develop leadership and operational talent for future success.

Required qualifications, skills, and capabilities

• Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives.
• Ability to build, manage, and motivate empowered teams to deliver operational objectives and goals, including production, quality, and customer experience.
• Ability to plan, organize, and assign work on teams, including applying critical thinking to make decisions with competing priorities or deadlines.
• Intermediate understanding of artificial intelligence, prompt writing, and automation technologies and their potential to optimize operational and transaction processes.
• Apply core leadership capabilities including planning, organization, motivation, problem solving, relationship building, conflict resolution, team building, and emotional intelligence.
• This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
• Physical requirements include but are not limited to sitting, standing, lifting up to 50 pounds and walking.