Payments Operations Analyst – Hybrid (San Diego)

TEKsystems; San Diego (CA); Hybride; USD 69 000 - 83 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

Critical Illness

Disability insurance

401(k) Retirement Plan

Pre-tax and Roth post-tax

Life Insurance

PTO / Vacation / Sick Leave

Résumé du poste

TEKsystems Payments Operations Analyst role to support our payment orchestration capabilities across operating companies. You will monitor payment performance, produce operational reporting, onboarding readiness, and coordinate issue triage with cross-functional teams.

The successful candidate will analyze payment data, translate findings into actionable improvements, and collaborate with global teams. This contract position is based in San Diego, CA with hybrid work options.

Qualifications

• 3+ years of experience in payment operations or a related operational analytics role.
• Experience monitoring operational performance and coordinating follow-up actions across stakeholders.
• Experience with UAT, production testing, incident tracking, reconciliation or payment reporting.

Responsabilités

• Monitor payment performance, transaction trends and operational indicators; produce reporting and issue tracking.
• Prepare regular and ad hoc reporting on payment performance, onboarding status, risks, and actions.
• Partner with stakeholders to interpret data and translate findings into practical recommendations.
• Support onboarding and readiness activities, including PSP setup, testing coordination and operational tasks.
• Maintain trackers and logs for payment success plans and service reviews.
• Coordinate payment-related issue triage across operating companies and internal teams.
• Support testing for new payment methods and platform enhancements.
• Document repeatable processes, escalation paths and playbooks for payment services.
• Assist with fee, settlement, reconciliation, performance and process analysis to reduce friction.
• Collaborate with risk, fraud, data science and platform teams where payment operations intersects with decisioning.
• Represent operational insights in planning discussions to address recurring issues and gaps.

Connaissances

Payment operations

Operational analytics

Data interpretation

Cross-functional collaboration

UAT & testing

Documentation

Attention to detail

Communication

Description du poste

TEKsystems Payments Operations Analyst role to support our payment orchestration capabilities across operating companies. You will monitor payment performance, produce operational reporting, onboarding readiness, and coordinate issue triage with cross-functional teams.

The successful candidate will analyze payment data, translate findings into actionable improvements, and collaborate with global teams. This contract position is based in San Diego, CA with hybrid work options.