Payments Operations Principal Analyst (Hybrid)

Capital One; Richmond (VA); Hybrid; USD 110,000 - 125,000; Full time

Job summary

Capital One Travel is seeking a Principal Analyst to join our Finance Operations Payments team. This hybrid role focuses on managing payment processes, mitigating operational risks, and updating procedural frameworks across the organization.

The Principal Analyst will lead the evolution of payment workflows toward a future-state model and collaborate with cross-functional teams to streamline processes, reduce exceptions, and drive automation.

Qualifications

• Bachelor's degree or military experience.
• At least 3 years of experience in Accounting, Audit, Risk Management or Finance or a combination.
• At least 1 year of experience utilizing SQL.

Responsibilities

• Validate inventory supplier invoice accuracy using the VIP invoice validation tool.
• Troubleshoot discrepancies discovered during invoice validation and connect with proper teams to resolve issues.
• Create and maintain a dispute process for inventory supplier invoices with leadership guidance.
• Understand contractual terms of suppliers and the dispute processes outlined in supplier contracts.
• Create detailed invoice dispute packages and communicate with suppliers to resolve disputes quickly.
• Serve as a payment processing backup to the Senior Associate.
• Understand and review our financial reconciliation data and reporting processes.
• Support risk management activities over enhanced control environment, including procedures maintenance, control testing, and process-level assessments.
• Coordinate with Capital One Travel Risk Management and Finance Risk Management on best revenue practices across Enterprise.
• Partner with Finance, Operations, Product, and Business teams to streamline processes and resolve issues impacting supplier payments.
• Reduce operational exceptions and drive efficiencies via automation, elimination, and transfer of processes away from manual touchpoints.
• Lead ad-hoc projects such as developing new Finance-managed services or other initiatives.
• Proactively identify, investigate, and drive solutions for process, data quality inefficiencies and control enhancements.

Skills

Accounting

Risk Management

SQL

Data Analysis

Financial Reporting

Education

Bachelor's degree

Tools

Coupa Pay

Coupa

Job description

Capital One Travel is seeking a Principal Analyst to join our Finance Operations Payments team. This hybrid role focuses on managing payment processes, mitigating operational risks, and updating procedural frameworks across the organization.

The Principal Analyst will lead the evolution of payment workflows toward a future-state model and collaborate with cross-functional teams to streamline processes, reduce exceptions, and drive automation.