Payment Operations Analyst

TEKsystems; San Diego (CA); Hybrid; USD 69,000 - 83,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness

Disability insurance

401(k) Retirement Plan

Pre-tax and Roth post-tax

Life Insurance

PTO / Vacation / Sick Leave

Job summary

TEKsystems Payments Operations Analyst role to support our payment orchestration capabilities across operating companies. You will monitor payment performance, produce operational reporting, onboarding readiness, and coordinate issue triage with cross-functional teams.

The successful candidate will analyze payment data, translate findings into actionable improvements, and collaborate with global teams. This contract position is based in San Diego, CA with hybrid work options.

Qualifications

• 3+ years of experience in payment operations or a related operational analytics role.
• Experience monitoring operational performance and coordinating follow-up actions across stakeholders.
• Experience with UAT, production testing, incident tracking, reconciliation or payment reporting.

Responsibilities

• Monitor payment performance, transaction trends and operational indicators; produce reporting and issue tracking.
• Prepare regular and ad hoc reporting on payment performance, onboarding status, risks, and actions.
• Partner with stakeholders to interpret data and translate findings into practical recommendations.
• Support onboarding and readiness activities, including PSP setup, testing coordination and operational tasks.
• Maintain trackers and logs for payment success plans and service reviews.
• Coordinate payment-related issue triage across operating companies and internal teams.
• Support testing for new payment methods and platform enhancements.
• Document repeatable processes, escalation paths and playbooks for payment services.
• Assist with fee, settlement, reconciliation, performance and process analysis to reduce friction.
• Collaborate with risk, fraud, data science and platform teams where payment operations intersects with decisioning.
• Represent operational insights in planning discussions to address recurring issues and gaps.

Skills

Payment operations

Operational analytics

Data interpretation

Cross-functional collaboration

UAT & testing

Documentation

Attention to detail

Communication

Job description

Payment Analyst

W2 Only

Open to San Diego, Los Angels, or Austin

Description

We are seeking a Payments Operations Analyst to support, operating companies consume SIE's payment orchestration capabilities and related commerce services globally. This role sits at the intersection of platform operations and OpCo activation, focusing on payment performance monitoring, operational reporting, onboarding readiness, issue coordination, testing support and process documentation.

The successful candidate will work closely with SIE Global Payments, product, engineering, risk, fraud and regional business teams to help ensure payment services are operationally reliable, measurable and scalable. This role requires strong attention to detail, analytical curiosity, sound operational judgement and the ability to turn payment data and operational feedback into clear actions.

Overall, we are looking for an individual who is passionate about our brand and what they do, has a high sense of integrity and excels in building strong relationships by deeply caring about others, including our customers.

Key Responsibilities

• Monitor payment performance, transaction trends and operational indicators for operating companies, producing operational reporting and issue tracking that helps identify anomalies, processing issues, customer friction and optimisation opportunities.
• Prepare regular and ad hoc reporting covering payment performance, onboarding status, operational risks, open issues and follow-up actions.
• Partner with SIE Global Payments and stakeholders to interpret payment data and translate findings into practical recommendations.
• Support onboarding and readiness activities, including Payment Service Provider (PSP) setup, configuration, testing coordination and other operational tasks.
• Maintain operational trackers, action logs and supporting materials for payment success plans, service reviews and stakeholder discussions.
• Coordinate payment-related issue triage across operating companies, PSPs and internal teams, ensuring actions, owners and status updates are clearly captured.
• Support UAT, production testing and post-launch checks for new payment methods, payment providers, platform enhancements and operational changes.
• Document repeatable processes, configuration requirements, escalation paths and operational playbooks for payment services.
• Assist with payment fee, settlement, reconciliation, performance and process analysis to identify opportunities to reduce friction, improve reliability or support cost optimisation.
• Collaborate with risk, fraud, data science and platform teams where payment operations intersects with decisioning, refunds, chargebacks or payment feedback-loop data.
• Represent operational insights from operating companies in internal planning discussions, helping teams understand recurring issues, reporting needs and process gaps.
• Occasional domestic or international travel may be required for team collaboration, onboarding or partner meetings.
• Flexibility to accommodate meetings with global colleagues and partners across time zones is expected.

Additional Skills & Qualifications

• 3+ years of experience in payment operations or a related operational analytics role.
• Experience monitoring operational performance, identifying issues and coordinating follow-up actions across multiple stakeholders.
• Experience with UAT, production testing, incident tracking, reconciliation, payment reporting or operational readiness processes.
• Strong analytical mindset, with the ability to interpret operational and payment data and communicate clear, practical insights.
• Excellent attention to detail, with the ability to maintain accurate documentation, action logs and status reporting.
• Experience working with cross-functional teams across operations, product, engineering, finance, risk, fraud, customer support or external partners.
• Ability to manage multiple workstreams, prioritise effectively and operate in a fast-paced, evolving environment.
• Clear written and verbal communication skills, with the ability to explain operational issues and recommendations to both technical and non-technical audiences.
• Proficiency using approved AI tools to accelerate analysis, identify patterns, synthesise complex inputs and support documentation, while validating outputs and applying appropriate judgement around data sensitivity.

Pay and Benefits

The pay range for this position is $50.00 - $60.00/hr.

• Medical, dental & vision
• Critical Illness
• Accident
• Hospital 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of San Diego, CA.

Job Type & Location

This is a Contract position based out of San Diego, CA.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

Workplace Type

This is a hybrid position in San Diego,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80, 000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.