Payments Operations Analyst: Data-Driven Process Optimizer

Intepros; Philadelphia (Philadelphia County); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Intepros is seeking an Accounting Operations Analyst to manage and optimize payment processes across systems, ensuring accuracy and efficiency. You will collaborate with internal teams and external partners to resolve issues and uphold controls.

The role emphasizes data integrity, timely payment research, and contributing to improvements that raise operational excellence in a fast-paced environment. You will monitor SLAs, prepare reporting, and support onboarding of new payment workflows to

Qualifications

• Bachelor's degree or equivalent experience (up to 2 years in a relevant role).
• Strong ability to manage competing priorities and meet deadlines.
• Analytical mindset to identify root causes and resolve issues.
• Attention to detail in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, Word, and Outlook.

Responsabilités

• Accurately identify and input premium and non-premium payments into corresponding systems following established procedures.
• Perform cross-checks to ensure data integrity.
• Adhere to department controls, ensuring MAR standards compliance.
• Research and resolve payment discrepancies using internal systems and bank imaging tools.
• Collaborate with Accounting, Billing, and Accounts Receivable to allocate and reconcile payments.
• Build and maintain relationships with external partners, including bank vendors.
• Manage and prepare incoming mail, ensuring proper batching and internal controls.
• Conduct timely research and resolution of exceptions, especially during peak periods like Open Enrollment.
• Understand and manage payment adjustments and potential customer impacts.
• Monitor SLAs for payment research and application.
• Maintain departmental production and quality metrics.
• Transmit checks via RDC and Virtual Lockbox, with reporting.
• Identify opportunities for process improvements and assist in implementing changes.
• Participate in projects and other tasks with initiative.

Connaissances

Analytical mindset

Attention to detail

Excellent written and verbal skills

Formation

Bachelor's degree or equivalent experience

Outils

Microsoft Excel

Microsoft Word

Microsoft Outlook

Description du poste

Intepros is seeking an Accounting Operations Analyst to manage and optimize payment processes across systems, ensuring accuracy and efficiency. You will collaborate with internal teams and external partners to resolve issues and uphold controls.

The role emphasizes data integrity, timely payment research, and contributing to improvements that raise operational excellence in a fast-paced environment. You will monitor SLAs, prepare reporting, and support onboarding of new payment workflows to