Accounting Operation Analyst

Intepros; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Intepros is seeking an Accounting Operations Analyst to manage and optimize payment processes across systems, ensuring accuracy and efficiency. You will collaborate with internal teams and external partners to resolve issues and uphold controls.

The role emphasizes data integrity, timely payment research, and contributing to improvements that raise operational excellence in a fast-paced environment. You will monitor SLAs, prepare reporting, and support onboarding of new payment workflows to

Qualifications

• Bachelor's degree or equivalent experience (up to 2 years in a relevant role).
• Strong ability to manage competing priorities and meet deadlines.
• Analytical mindset to identify root causes and resolve issues.
• Attention to detail in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, Word, and Outlook.

Responsibilities

• Accurately identify and input premium and non-premium payments into corresponding systems following established procedures.
• Perform cross-checks to ensure data integrity.
• Adhere to department controls, ensuring MAR standards compliance.
• Research and resolve payment discrepancies using internal systems and bank imaging tools.
• Collaborate with Accounting, Billing, and Accounts Receivable to allocate and reconcile payments.
• Build and maintain relationships with external partners, including bank vendors.
• Manage and prepare incoming mail, ensuring proper batching and internal controls.
• Conduct timely research and resolution of exceptions, especially during peak periods like Open Enrollment.
• Understand and manage payment adjustments and potential customer impacts.
• Monitor SLAs for payment research and application.
• Maintain departmental production and quality metrics.
• Transmit checks via RDC and Virtual Lockbox, with reporting.
• Identify opportunities for process improvements and assist in implementing changes.
• Participate in projects and other tasks with initiative.

Skills

Analytical mindset

Attention to detail

Excellent written and verbal skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We are seeking a detail-oriented and proactive Accounting Operations Analyst to join our team. In this role, you will manage and optimize payment processes, ensuring accuracy and efficiency across all related systems and workflows. Your responsibilities will involve collaboration with internal and external partners to resolve payment issues, maintain compliance with controls, and contribute to process improvements that enhance operational excellence.

Responsibilities:

• Accurately identify and input premium and non-premium payments into corresponding systems following established procedures.
• Perform cross-checks to ensure the integrity and quality of entered data.
• Adhere to department controls, ensuring compliance with MAR (Model Audit Rule) standards.
• Research and resolve payment discrepancies using internal systems and bank imaging tools.
• Collaborate with Accounting, Billing, and Accounts Receivable teams to ensure accurate payment allocation and reconciliation.
• Build and maintain relationships with external partners, including bank vendors, for payment issue resolution.
• Manage and prepare incoming mail, ensuring proper batching and adherence to internal controls.
• Conduct timely research and resolution of exceptions, particularly during peak periods like Open Enrollment.
• Understand and manage payment adjustments, their applications, and potential customer impacts.
• Monitor and meet Service Level Agreements (SLAs) for payment research and application.
• Maintain departmental production and quality metrics to ensure high standards.
• Transmit checks via Remote Deposit Capture (RDC) and Virtual Lockbox, completing associated reporting.
• Identify opportunities for process improvements and assist in implementing changes to enhance efficiency.
• Participate in projects and other tasks as assigned, demonstrating flexibility and initiative.

Qualifications:

• Bachelor's degree or equivalent experience (up to 2 years in a relevant role).
• Strong ability to manage competing priorities and meet deadlines.
• Analytical mindset with the ability to identify root causes and resolve issues logically.
• Comfortable in a fast-paced environment with high attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Excel, Word, and Outlook.