Payment Support Associate: EFTs & Wires

FirstLight Federal Credit Union; El Paso (TX); On-site; USD 24,000 - 31,000; Full time

Job summary

FirstLight Federal Credit Union is seeking a Payment Support Specialist I to provide operational support for payment-related services including EFTs, share drafts, wires, member account research, and ACH inquiries.

The role researches and resolves member and employee requests, processes payment support activities, maintains accurate records, and ensures compliance with credit union policies and regulatory requirements while safeguarding member information.

Qualifications

• High School Diploma or Equivalent.
• One year of related experience in financial institution or general accounting.

Responsibilities

• Provides operational support for payment-related services, including EFTs, share drafts, wires, member account research, and ACH inquiries.
• Researches and resolves member and employee requests, processes assigned payment support activities, maintains accurate records.
• Ensures compliance with credit union policies and regulatory requirements while safeguarding member information.
• Supports ACH operations but does not perform ACH file processing, transmission, balancing, or reconciliation.

Education

High School Diploma or Equivalent

Job description

FirstLight Federal Credit Union is seeking a Payment Support Specialist I to provide operational support for payment-related services including EFTs, share drafts, wires, member account research, and ACH inquiries.

The role researches and resolves member and employee requests, processes payment support activities, maintains accurate records, and ensures compliance with credit union policies and regulatory requirements while safeguarding member information.