Finance Operations Specialist — ACH & Card Services

First-Financial-Federal-Credit-Union; Freehold (NJ); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Tuition Assistance

Job summary

First Financial Federal Credit Union is seeking an in-office Operations Support Specialist to handle daily electronic banking tasks including Zelle and debit card settlements, ACH processing, wires, RDC, and member inquiries. Duties include maintaining records, handling exceptions, and assisting with address changes and IRA requests to ensure efficient and compliant operations.

The role focuses on accurate processing, timely research, and support for the Operations Manager and AVP of Operations,

Qualifications

• High school diploma or equivalent.
• Familiarity with credit union products.
• Strong analytical and problem-solving skills with the ability to research issues, resolve discrepancies, and complete accurate reconciliations.
• Excellent attention to detail with strong follow-up skills and the ability to manage multiple priorities and deadlines.
• Ability to organize time and resources effectively while completing daily, monthly, and quarterly responsibilities.
• Strong verbal and written communication skills with the ability to interact professionally and effectively with members and employees.
• Strong interpersonal skills with the ability to collaborate effectively and provide excellent services to members and colleagues.
• Ability to work independently with minimal supervision while maintaining accuracy, productivity, and compliance with established procedures.
• Proficiency with computer applications, including Microsoft Word, Excel, and other related systems.
• Ability to analyze information, exercise sound judgment, and make decisions.

Responsibilities

• Process daily ACH files, ensuring timely transaction posting, compliance with NACHA rules, and accurate reconciliation of ACH activity.
• Manage ACH origination processing, including setup and maintenance of recurring loan payments, ACH batch updates, releases, reconciliations, and resolution of ACH return items.
• Research and process ACH exceptions, ACH reclamations, and unauthorized ACH transactions while ensuring proper documentation, regulatory compliance, and timely member resolution.
• Perform Share Draft processing, including posting and returning exceptions, daily reconciliation, and balancing check activity against deposit reports.
• Complete daily electronic payment processing functions, including RDC files, Zelle transactions and inquiries, debit card processing, wires, bill pay inquiries, and external transfers.
• Manage debit card and ATM operational functions, including daily reconciliations, rejected transaction processing, card maintenance and transaction verification.
• Process levies/subpoena and research requests.
• Assist members and internal staff with account research, transaction inquiries, payment issues, and operational support requests.
• Process returned debit and credit card mail and maintain accurate records.
• Support Operations Manager and AVP of Operations with additional duties and special projects as needed.

Skills

Analytical skills

Problem solving

Attention to detail

Communication skills

Time management

Multitasking

Microsoft Word

Microsoft Excel

Independent worker

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

First Financial Federal Credit Union is seeking an in-office Operations Support Specialist to handle daily electronic banking tasks including Zelle and debit card settlements, ACH processing, wires, RDC, and member inquiries. Duties include maintaining records, handling exceptions, and assisting with address changes and IRA requests to ensure efficient and compliant operations.

The role focuses on accurate processing, timely research, and support for the Operations Manager and AVP of Operations,