Payment Services Associate I

Georgia Heritage Federal Credit Union; Clearview (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Georgia Heritage Federal Credit Union is seeking an Operations Processor to support daily payment and settlement activities. You will review and process ATM/ITM deposits, remote check deposits, ACH and share draft postings, and web payments, plus handling card disputes and fraud monitoring.

Strong Excel skills, meticulous attention to detail, and teamwork are essential, with at least 1 year of experience in a financial institution.

Qualifications

• Basic knowledge of accounting and balancing procedures.
• Basic knowledge of card servicing procedures.
• Commitment to member service.
• Patience and understanding when dealing with irate members.
• Proficient with Microsoft Excel.
• Well organized with attention to detail.
• Works well in a team environment.
• Minimum of 1 year experience in a financial institution.

Responsibilities

• Review and process ATM/ITM deposits.
• Review and process Remote Check Deposits.
• Review and process Fed Check Returns.
• Post Web Payments/Offset Fees including reversals due to returns.
• Process ACH and Share Draft programs, including posting and member support.
• Review and process debit and credit card disputes; track fraud cases and resolutions.
• Handle deceased member notifications and related duties.
• Enter Indirect Dealer ACH payments and GL entries for approval.
• Review various reports and GL accounts for posting accuracy.
• Maintain wires and update wire logs.
• Provide support to branch staff and other departments.

Skills

Accounting basics

Card servicing procedures

Commitment to member service

Patience

Attention to detail

Organization

Teamwork

Tools

Microsoft Excel

Job description

Description

• Review and process ATM/ITM check deposits
• Review and process Remote Check Deposits
• Review and process Fed Check Returns
• Post Web Payments/Offset Fees including reversals due to returns
• Perform all operational duties related to the Credit Union's ACH and Share Draft programs, including processing, maintenance, posting exceptions, member bill pay exceptions, and member support
• Review and process debit and credit card disputes by tracking fraud cases, completing account memo entries, and monitoring case progress, status changes, and final resolution to ensure accurate and timely processing
• Handle deceased member notifications
• Perform card-related maintenance issues to include troubleshooting, travel notes, fraud alerts, etc.
• Enter Indirect Dealer ACH payments and GL entries for approval by second party
• Review/work various reports
• Review various general ledger accounts for posting accuracies
• Handle Visa Account Updater (VAU) requests
• Post various GL journal entries as needed and assigned
• Wire transfers (input outgoing/post incoming) and update monthly wire log
• Provide support services to branch staff and other departments as necessary
• Organize and maintain electronic and/or paper filing systems for all department files
• Identify potentially fraudulent transactions and escalated suspicious activity as appropriate
• Ensure compliance with NACHA Operating Rules, Regulation E, Regulation CC, BSA/AML requirements, OFAC regulations, and other applicable laws and policies
• Maintain accurate records and documentation for audits and regulatory examinations
• Participate in testing and implementation of new payment products, software updates, and system enhancements
• Other duties as assigned

Requirements

The following skill requirements are essential:

• Basic knowledge of accounting and balancing procedures
• Basic knowledge of card servicing procedures
• Commitment to member service
• Patience and understanding when dealing with irate members
• Proficient with Microsoft Office products, especially Excel
• Well organized, attention to detail, reliable, self-starter
• Works well in a team environment

Minimum of 1 year experience in a financial institution required.