Payment Specialist

BetterCloud; Buffalo (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

BetterCloud in Buffalo, NY is seeking a Payments Specialist to handle day-to-day payment operations and collaborate with Sales and Operations to keep customer payment data accurate.

You will process payments, respond to inquiries, prepare invoices, monitor billing, and ensure compliance with payment processing guidelines while delivering high-quality service.

Qualifications

• High school diploma or GED required.
• 1–3 years in customer service or collections.
• Strong communication and problem-solving skills.
• Detail-oriented with ability to handle payments accurately.

Responsibilities

• Handle day-to-day payment operations.
• Communicate and process payments with stakeholders.
• Process payment transactions accurately and timely.
• Research and follow-up on payment discrepancies.
• Collaborate with Sales and Operations to keep customer payment data up to date.
• Communicate payment status to internal and external stakeholders.
• Provide excellent customer service to inquiries about payments.
• Prepare and send invoices to customers.
• Monitor billing operations and resolve discrepancies.

Skills

Customer service

Collections

Data accuracy

Financial reporting

Stakeholder communication

Education

High School diploma or GED

Job description

What you will do:

• The primary role of the Payments Specialist is to handle the day-to-day payment operations.
• This role communicates and processes payments with stakeholders.
• Process payment transactions accurately and timely in accordance with established procedures and guidelines.
• Conduct necessary research and follow-up on payment discrepancies or other issues that may arise during payment processing.
• Collaborate with Sales and Operations teams to ensure customer payment information is up to date and accurate.
• Communicate payment status and information to internal and external stakeholders in a timely and professional manner.
• Provide exceptional customer service to internal and external customers by responding promptly to inquiries and providing accurate information.
• Prepare and send invoices to customers in a timely and accurate manner.
• Monitor invoice and billing operations, identify discrepancies and work with internal and external stakeholders to resolve issues.
• Respond promptly to customer inquiries related to invoices and billing statements.
• Maintain accurate records and documentation related to payment transactions, invoices, and billing statements.
• Adhere to established compliance guidelines related to payment processing, transaction management, and invoice and billing operations.
• Perform additional duties as assigned.

What you will need:

• Minimum - High School or GED
• 1 - 3 year Customer service or collections experience
• Self-motivated with a sense of urgency for quality resolution.
• Ability to organize, prioritize, and provide a high degree of service.
• Ability to work and thrive in a fast-paced environment.
• Strong attention to detail and excellent problem-solving skills.
• Accuracy in reporting and presenting financial information.
• Strong verbal and written communication skills required.