Payment Processing Specialist

Insight Global; Houston (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Insight Global in Houston, TX is seeking a Customer Service Representative to support payment and refund processing operations. You will review requests, verify data, and ensure payments are processed accurately and on time.

This role requires 2-3+ years in customer service or related roles, strong attention to detail, proficiency with Outlook and Excel, and the ability to manage a high volume in a fast-paced environment.

Qualifications

• 2-3+ years of customer service, data entry, billing, payment processing, banking, or administrative support.
• Strong attention to detail and accuracy.
• Comfortable working in Microsoft Outlook, Excel, and other computer systems.
• Ability to manage a high volume of work in a fast-paced environment.
• Strong communication and organizational skills.
• Ability to handle confidential information professionally.

Responsibilities

• Review and process refund and payment requests.
• Verify customer and payment information for accuracy.
• Enter and update information in company systems and spreadsheets.
• Maintain accurate records and documentation.
• Monitor email and work queues for new requests.
• Research discrepancies and elevate issues when needed.
• Follow established procedures and company guidelines.
• Meet productivity and quality expectations.

Skills

Customer service experience

Data entry

Billing

Payment processing

Banking

Administrative support

Microsoft Outlook

Excel

Tools

Microsoft Outlook

Excel

Job description

Position: Customer Service Representative

Location: Houston, TX, 77060

$20-$25 Hourly Based On Experience

Must Haves:

• 2-3 + Years of experience in customer service, data entry, billing, payment processing, banking, or administrative support
• Strong attention to detail and accuracy
• Comfortable working in Microsoft Outlook, Excel, and other computer systems
• Ability to manage a high volume of work in a fast-paced environment
• Strong communication and organizational skills
• Ability to handle confidential information professionally

Day to Day:

We are looking for detail-oriented individuals to support payment and refund processing operations. In this role, you'll review requests, update information in company systems, verify customer data, and help ensure payments are processed accurately and on time.

Responsibilities

• Review and process refund and payment requests
• Verify customer and payment information for accuracy
• Enter and update information in company systems and spreadsheets
• Maintain accurate records and documentation
• Monitor email and work queues for new requests
• Research discrepancies and elevate issues when needed
• Follow established procedures and company guidelines
• Meet productivity and quality expectations