Payment Processing Clerk

Glidewell Dental; Irvine (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Glidewell Dental in Irvine, CA is looking for an Accounts Receivable Specialist to support billing operations and customer inquiries. The role focuses on processing auto-pay enrollments, recording payments, and generating monthly statements to ensure accurate posting of balances.

You will assist with payments via Great Plains or APC, handle refunds for duplicate or overpayments, and coordinate with management on related tasks in a busy dental billing environment.

Qualifications

• High School diploma or equivalent.
• Minimum one year of customer service experience.
• General knowledge of accounting terminology.
• General knowledge of billing procedures and collections.

Responsibilities

• Processes auto pay enrollments received by phone, email and secure fax.
• Accurately records payments received into Great Plains or APC.
• Sends funds electronically to the bank utilizing business deposit captures.
• Assists with generation, print, and fold of monthly customer statements and past due letters.
• Ensures accurate posting by verifying the account number, company name, payment amount and invoices.
• Returns duplicate and/or overpayments received to the customers via US Mail.
• Resolves customer inquiries related to current and previous account balance and credit card and check payments.
• Assists with general office tasks including department work queues, faxing, emailing, filing and outbound calls regarding invalid check and/or credit card data received.

Skills

Customer service

Accounting terminology

Billing procedures

Collections knowledge

Education

High School diploma

Tools

Great Plains

APC

Job description

• Processes auto pay enrollments received by phone, email and secure fax.
• Accurately records payments received into Great Plains or APC.
• Sends funds electronically to the bank utilizing business deposit captures.
• Assists with generation, print, and fold of monthly customer statements and past due letters.
• Ensures accurate posting by verifying the account number, company name, payment amount and invoices.
• Returns duplicate and/or overpayments received to the customers via US Mail.
• Resolves customer inquiries related to current and previous account balance and credit card and check payments.
• Assists with general office tasks including department work queues, faxing, emailing, filing and outbound calls regarding invalid check and/or credit card data received.
• Performs other related duties and projects as business needs require at direction of management.

Essential Functions:

• Processes auto pay enrollments received by phone, email and secure fax.
• Accurately records payments received into Great Plains or APC.
• Sends funds electronically to the bank utilizing business deposit captures.
• Assists with generation, print, and fold of monthly customer statements and past due letters.
• Ensures accurate posting by verifying the account number, company name, payment amount and invoices.
• Returns duplicate and/or overpayments received to the customers via US Mail.
• Resolves customer inquiries related to current and previous account balance and credit card and check payments.
• Assists with general office tasks including department work queues, faxing, emailing, filing and outbound calls regarding invalid check and/or credit card data received.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High School diploma or equivalent.
• Minimum one (1) year of customer service experience.
• General knowledge of accounting terminology.
• General knowledge of billing procedures and collections.

Pay Range: $18.00/hr-$23.00/hr