Collection Specialist

SMC Corporation; Noblesville (IN); On-site; USD 38,000 - 54,000; Full time

Job summary

SMC Corporation is seeking a Collection Specialist to apply incoming payments to customer accounts, resolve past-due invoices, and negotiate payment arrangements. This role supports cash application accuracy, AR reconciliation, and timely closing activities in a collaborative office setting.

The ideal candidate has a high school diploma and up to two years' experience in AR or collections, strong Excel skills, and a problem-solving approach to maintaining strong customer relationships while

Qualifications

• High school diploma or equivalent.
• 0–2 years in accounts receivable, collections, or cash application preferred.
• Proficient in Microsoft Excel and accounting software.
• Strong accuracy and attention to detail in data entry.
• Strong communication and problem-solving skills.

Responsibilities

• Apply incoming payments accurately and promptly to customer accounts.
• Monitor accounts receivable to identify overdue balances and initiate collections.
• Contact customers to resolve past due invoices and secure payment commitments.
• Negotiate payment arrangements and follow up on terms.
• Maintain records of all collection activities and payments.
• Collaborate with internal departments to resolve billing discrepancies.
• Support month-end and year-end close with AR data.
• Contribute to process improvements in collections and cash application.
• Support financial projects and cross-functional collaboration.

Skills

Excel

Accounting software

Attention to detail

Communication

Problem solving

Data entry

Education

High school diploma

Tools

Microsoft Excel

Accounting software

Job description

Overview

The Collection Specialist will be responsible for applying incoming payments to the correct accounts in a timely and precise manner, contacting customers to resolve past due invoices, and negotiating payment arrangements. This role plays a vital role in maintaining the financial stability of the company by managing the timely collection of outstanding accounts receivable, supporting reconciliation efforts, and helping maintain strong customer relationships while minimizing bad debt.

Essential Duties

• Apply incoming payments accurately and promptly to customer accounts, ensuring proper allocation and documentation.
• Monitor accounts receivable to identify overdue balances and initiate collection activities in accordance with company policies.
• Contact customers via phone, email, or written correspondence to resolve past due invoices and secure payment commitments.
• Negotiate payment arrangements and follow up to ensure adherence to agreed-upon terms.
• Maintain detailed and organized records of all collection activities, communications, and payment arrangements.
• Collaborate with internal departments to resolve billing discrepancies and disputes.
• Support month-end and year-end closing processes by providing accurate accounts receivable data and reconciliation support.
• Contribute to process improvements in collections and cash application workflows.
• Support financial projects and initiatives as assigned by the supervisor, contributing to cross-functional collaboration and timely execution.

Physical Demands / Work Environment

• Working conditions are typical for an office environment.
• Work requires extensive use of a computer.
• Maintain seated posture for eight or more hours per day.
• Responsibilities may require evening and weekend work in response to needs of the systems being supported.

Minimum Requirements

• High school diploma or equivalent.
• 0-2 years of experience in accounts receivable, collections, or cash application preferred.
• Proficient in Microsoft Excel and accounting software.
• Strong accuracy and attention to detail in data entry and payment application.
• A "get things done" and "do more with less" attitude, with a relentless focus on efficiency and results.
• Strong communication and problem-solving skills for interacting with customers and internal teams.
• Commitment to continuous learning and skillset development.