Payment Services Specialist (Hybrid) – Invoicing & AP

The J.M. Smucker Co.; United States; Hybride; USD 45 000 - 60 000; Plein temps

Résumé du poste

The J.M. Smucker Co. is seeking a Representative, Payment Services in Orrville, OH. This role applies customer service skills to support payment operations, vendor inquiries, and reporting while helping the team meet deadlines and accuracy expectations.

You will handle end-to-end payables processing, maintain documentation for audits, and stay current with policy updates and system changes in a hybrid work setup requiring roughly 30% in-office presence.

Qualifications

• High School diploma required.
• Strong customer service and communication skills.
• Attention to detail and ability to manage deadlines.

Responsabilités

• Support end‑to‑end payables and payments processing across ACH, check, wire, virtual card, and financing.
• Primary contact for internal partners and suppliers to resolve payables inquiries.
• Support payment compliance activities such as positive pay, fraud prevention, and duplicate payment reviews.
• Maintain documentation for audits, reporting, and continuous improvement.
• Stay current on departmental initiatives and system changes.
• Process invoices daily in third‑party systems with high accuracy.
• Route invoices for approval and ensure timely payment processing.
• Collaborate with internal teams and suppliers to proactively resolve invoice issues.
• Follow up to maximize discounts and prevent late fees.
• Respond to vendor inquiries regarding payment status.
• Build understanding of the purchase‑to‑pay process at both high and transactional levels.

Connaissances

Customer service

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Deadline prioritization

Formation

High School diploma

Outils

MS Suite

Oracle ERP

Description du poste

The J.M. Smucker Co. is seeking a Representative, Payment Services in Orrville, OH. This role applies customer service skills to support payment operations, vendor inquiries, and reporting while helping the team meet deadlines and accuracy expectations.

You will handle end-to-end payables processing, maintain documentation for audits, and stay current with policy updates and system changes in a hybrid work setup requiring roughly 30% in-office presence.