Hybrid Order Fulfillment & Logistics Specialist

The J.M. Smucker Co.; Orrville (OH); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Onsite minimum 9 days per month

Job summary

The J.M. Smucker Co. is seeking an Order Fulfillment Specialist in Orrville, OH, to connect daily decisions with company strategy and improve service levels.

You will work with internal teams and customers to deliver excellence in order fulfillment. The role emphasizes fast-paced prioritization, data-driven problem solving, and cross-functional collaboration to boost availability, on-time delivery, and cost efficiency.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Strong analytical and problem-solving abilities in a fast-paced environment.
• Proven leadership and ability to influence cross-functional teams.

Responsibilities

• Analyze and validate daily EDI and manual orders for pricing, constraints, and sourcing accuracy.
• Provide daily tactical support to customers, Sales, and broker partners to drive issue resolution and execution.
• Collaborate with supply chain teams to improve product availability, fill rate, and on-time delivery.
• Monitor customer scorecards and KPIs, identify root causes, and coordinate corrective actions.
• Use data and cross-functional collaboration to improve service, cost, and productivity.
• Monitor carrier and warehouse performance against service goals.
• Support Customer Financial Services.
• Use reporting, automation, and AI tools responsibly; protect confidential information.

Skills

Leadership & influence

Analytical thinking

Prioritization under pressure

Problem solving

CPG Industry Experience

Education

Bachelor's degree

Tools

Spotfire

Tableau

Job description

The J.M. Smucker Co. is seeking an Order Fulfillment Specialist in Orrville, OH, to connect daily decisions with company strategy and improve service levels.

You will work with internal teams and customers to deliver excellence in order fulfillment. The role emphasizes fast-paced prioritization, data-driven problem solving, and cross-functional collaboration to boost availability, on-time delivery, and cost efficiency.