Data-Driven Fulfillment & Logistics Specialist (Hybrid)

The J.M. Smucker Company

Orrville (OH)

Hybrid

USD 52,000 - 68,000

Full time

9 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

The J.M. Smucker Company in Orrville, OH is seeking an Order Fulfillment Specialist in Customer Logistics.

This role combines daily decision-making with continuous improvement, partnering across internal teams and customers to deliver service excellence and drive value. You will analyze orders, provide tactical support, collaborate with supply chain and carrier partners, monitor KPIs, and protect confidential information while using reporting and AI tools responsibly to ensure on-time delivery

Qualifications

Bachelor’s degree required.
At least 1 year of related business experience.
Ability to thrive in a fast-paced environment with prioritization.
Strong interpersonal skills to engage and influence.
Analytical problem solving for complex business situations.

Responsibilities

Analyze and validate daily EDI and manual orders for pricing, constraints, and sourcing accuracy.
Provide daily tactical support to customers, Sales, and broker partners to drive issue resolution and execution.
Partner with supply chain teams to improve product availability, fill rate, on-time delivery.
Monitor customer scorecards and KPIs; identify root causes and coordinate corrective actions.
Use data and cross-functional collaboration to improve service, cost, and productivity.
Monitor carrier and warehouse provider performance against service goals.
Support Customer Financial Services
Use approved reporting, automation, and AI tools responsibly; validate outputs and protect confidential information.