Payments Services Specialist — Hybrid (In-Office 30%)

The J.M. Smucker Co.; Orrville (OH); Hybrid; USD 34.000 - 52.000; Vollzeit

Zusammenfassung

The J.M. Smucker Co. in Orrville, OH is seeking a Representative, Payment Services to apply customer service skills within a hybrid work setup. You will handle end-to-end payable operations, resolve payment inquiries, and support compliance and reporting initiatives.

This role emphasizes accuracy, strong communication, and proactive issue resolution, with daily invoice processing and cross-functional collaboration to optimize payment cycles.

Qualifikationen

• High School diploma required.
• Working knowledge of MS Suite and Oracle ERP.
• Strong interpersonal, verbal and written communication skills.
• Dedicated to delivering exceptional customer service.
• Strong attention to detail with high accuracy.
• Ability to prioritize and adapt to changing deadlines.

Aufgaben

• Support end-to-end Payables and Payment Services operations, including invoice processing, payments, and issue resolution across ACH, check, wire, virtual card, and supply chain financing.
• Act as a primary contact for internal partners and suppliers, researching and resolving payables and payment inquiries.
• Support payment compliance activities such as positive pay, fraud prevention, duplicate payment review, and adherence to payment terms and policies.
• Maintain accurate documentation and tracking of payment issues to support audits, reporting, and continuous improvement.
• Stay current on departmental initiatives, policy updates, and system changes.
• Process invoices daily in third-party systems with a high degree of accuracy.
• Route invoices for approval and ensure timely payment processing.
• Partner with internal teams and suppliers to proactively resolve invoice issues.
• Follow up quickly on requests to ensure on-time payments, maximize discounts, and prevent late fees.
• Respond to vendor inquiries regarding payment status.
• Build a strong understanding of the purchase-to-pay process at both a high level and transactional level.

Kenntnisse

MS Suite

Customer service

Interpersonal communication

Attention to detail

Prioritization

Ausbildung

High School diploma

Tools

Oracle ERP

Jobbeschreibung

The J.M. Smucker Co. in Orrville, OH is seeking a Representative, Payment Services to apply customer service skills within a hybrid work setup. You will handle end-to-end payable operations, resolve payment inquiries, and support compliance and reporting initiatives.

This role emphasizes accuracy, strong communication, and proactive issue resolution, with daily invoice processing and cross-functional collaboration to optimize payment cycles.