Payment Resolution Specialist II

Corpay; Big Stone Gap (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k enrollment

Virtual fitness classes

PTO including holidays/vacation/sick/p

Employee discounts

Philanthropic support

Fun culture with contests

Job summary

Corpay is hiring a Payment Processor II for the Paymerang division in Big Stone Gap, VA. You will manage payments needing follow-up and resolve escalated issues while supporting team training and process improvements.

You will report to the Operations Manager and work with Enrollment, Client Success, and Payment Processing teams to ensure timely, accurate payments and a smooth customer experience.

Qualifications

• 2–4 years of experience in payment processing.
• Strong time management skills.
• Excellent communication and collaboration abilities.
• Proven ability to manage multiple priorities effectively.
• Proficiency in Microsoft Excel.

Responsibilities

• Contact vendors by phone and email to resolve outstanding payments not completed on the first attempt.
• Manage escalated payment issues such as misapplied payments or difficult-to-complete transactions.
• Communicate with clients as needed to resolve unsettled payments.
• Use sound judgment to determine when to cancel, reissue, or refund a payment.
• Reconcile payments prior to reissuing or refunding.
• Collaborate across Operations teams to improve workflow and communication.
• Identify payment processing trends to mitigate risk, improve efficiency, and provide recommendations to management.
• Answer inbound calls in the Payments queue.
• Support first-touch payment processing when needed.
• Conduct side-by-side training sessions with new hires.
• Participate in special projects such as vendor research, payment instruction creation, or proactive enrollment efforts.
• Perform other duties as assigned.

Skills

Payment processing

Time management

Communication

Collaboration

Multitasking

Tools

Microsoft Excel

Job description

Corpay is hiring a Payment Processor II for the Paymerang division in Big Stone Gap, VA. You will manage payments needing follow-up and resolve escalated issues while supporting team training and process improvements.

You will report to the Operations Manager and work with Enrollment, Client Success, and Payment Processing teams to ensure timely, accurate payments and a smooth customer experience.