Payment Resolution Specialist | Hybrid Role & Growth

Lighthouse Credit Union; Dover (NH); Híbrido; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Student Loan & Tuition Assistance

Employee Loan Discounts

Weekly Paychecks

401(k) with Employer Match & Profit Sh

PTO + Paid Holidays

HSA/FSA Options

EAP

Annual Bonus Program

Descripción de la vacante

Lighthouse Credit Union in Dover, NH is seeking a Payment Resolution Specialist to manage and resolve payment discrepancies, communicate with members, and maintain accurate records. The role requires attention to detail, strong problem-solving skills, and the ability to work with colleagues across departments.

Hybrid work arrangements and comprehensive benefits support your work–life balance as you help members with delinquent loans, extensions, and refinancing while upholding credit union

Formación

• High school education or GED.
• 2-3 years of experience in a similar role or related business field utilizing these skills.
• Previous experience in collections or loan processing is desirable.

Responsabilidades

• Contacts members and co-members with delinquent loans, at the early stages of delinquency, to arrange a suitable repayment schedule.
• Investigates and resolves payment discrepancies and disputes promptly.
• Records actions, conversations and recommendations in the collection history notes to ensure accurate and adequate information is maintained at all times.
• Consults with members requesting extensions and refinancing; prepares necessary documentation and presents to management with recommendations.
• Follows and adheres to the Credit Union's policy regarding attendance and punctuality.

Conocimientos

Customer service

Attention to detail

Communication

Teamwork

Microsoft Excel

Microsoft Word

Problem solving

Trust & diplomacy

Educación

High school diploma or GED

2-3 years related experience

Collections or loan processing experience

Herramientas

Microsoft Office

Descripción del empleo

Lighthouse Credit Union in Dover, NH is seeking a Payment Resolution Specialist to manage and resolve payment discrepancies, communicate with members, and maintain accurate records. The role requires attention to detail, strong problem-solving skills, and the ability to work with colleagues across departments.

Hybrid work arrangements and comprehensive benefits support your work–life balance as you help members with delinquent loans, extensions, and refinancing while upholding credit union