Member Service Pro: Build Relationships & Cross-Sell (Onsite)

Lighthouse Credit Union; Concord (NH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Student Loan & Tuition Assistance

Employee Loan Discounts

Weekly Paychecks

401(k) with Employer Match & Profit Sh

PTO + Holidays

Job summary

Lighthouse Credit Union is hiring a Member Service Representative I in Concord, NH. You will handle routine transactions, greet members, and identify opportunities to offer additional products and services.

The role emphasizes accurate processing, strong communication, and maintaining a positive customer experience. This is a full-time, onsite position with hourly pay and incentives, designed for individuals who value teamwork and community banking.

Qualifications

• High school diploma or equivalent.
• 6 months of teller, cashier or member/customer service experience.
• Strong communication and interpersonal skills.

Responsibilities

• Process deposits, payments, withdrawals, cash checks and wires accurately.
• Balance cash drawer and handle transactions with privacy and security.
• Fulfills member requests by providing outstanding service and solutions.
• Initiates conversations to deepen member relationships and cross-sell opportunities.
• Perform operational tasks and support branch staff as needed.
• Adhere to attendance and punctuality policies.

Skills

Effective communicator

Relationship building

Prioritization

Attention to detail

Courtesy

Tact

Diplomacy

Microsoft Office

Public interactions

Education

High school diploma or equivalent

6 months teller/customer service experience

Tools

Microsoft Office

Job description

Lighthouse Credit Union is hiring a Member Service Representative I in Concord, NH. You will handle routine transactions, greet members, and identify opportunities to offer additional products and services.

The role emphasizes accurate processing, strong communication, and maintaining a positive customer experience. This is a full-time, onsite position with hourly pay and incentives, designed for individuals who value teamwork and community banking.