Member Service Pro: Sign-On Bonus & Growth

Lighthouse Credit Union; Lebanon (NH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus

Onsite training at Dover HQ

Job summary

Lighthouse Credit Union in Lebanon, NH is seeking a Member Service Representative I to handle routine transactions, initiate member conversations, and deepen relationships onsite. This full-time role requires handling deposits, withdrawals, and payments while offering appropriate products and services.

Training will occur at our Dover Headquarters as needed. The position emphasizes reliable service, accurate cash handling, and proactive cross-selling to support member financial needs in our

Qualifications

• Effective communicator with members and ability to build relationships.
• Ability to prioritize tasks and maintain attention to detail.
• Courtesy, tact and diplomacy in all member interactions.
• Working knowledge of Microsoft Office products.
• Frequent interactions with the public.

Responsibilities

• Accurately and efficiently process deposits, payments, withdrawals, cash checks, wires, fraud packets, etc. in accordance with established policies and procedures.
• Balances cash drawer/TCR and manages all transactions with accuracy and courtesy while maintaining privacy and security.
• Fulfills members requests by providing outstanding services and problem resolution focusing on matching member needs to applicable products and services.
• Initiates conversations with members to deepen relationships and refers members for account opening, lending and other cross sell opportunities.
• Performs all operational and procedural tasks associated with the role. May assist the branch staff to complete audits or other operational functions.
• Follows and adheres to the Credit Union's policy regarding attendance and punctuality.

Skills

Effective communicator

Prioritization

Courtesy & diplomacy

MS Office knowledge

Public interactions

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Lighthouse Credit Union in Lebanon, NH is seeking a Member Service Representative I to handle routine transactions, initiate member conversations, and deepen relationships onsite. This full-time role requires handling deposits, withdrawals, and payments while offering appropriate products and services.

Training will occur at our Dover Headquarters as needed. The position emphasizes reliable service, accurate cash handling, and proactive cross-selling to support member financial needs in our