Payment Registration Lead – Escalations & Compliance

Testing Site - JPMC; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Testing Site - JPMC is seeking an Network Registration Associate to lead payment brand registrations for High-Risk Merchant and Third-Party operations. You will act as the primary contact for complex registration, reconciliation, and compliance issues, driving root cause analysis and corrective actions.

Strong governance and audit readiness mindset are essential. You will collaborate with Legal, Compliance, Operations, and Technology, delivering impactful analyses and executive-ready reports

Qualifications

• Minimum 2 years in Merchant Services, Card Brand Registration, Compliance, or related fields.
• Strong analytical skills with Excel, PowerPoint, MS Office.
• Excellent communication and influencing abilities with senior stakeholders.
• Experience in root cause analysis, issue resolution, and process improvement.
• Experience preparing analytics and presentations for executive audiences.

Responsibilities

• Serve as escalation point for complex Payment issues ensuring swift resolution.
• Lead root cause analysis and corrective action planning with Legal, Compliance, Ops, and Tech teams.
• Oversee integrity and accuracy of registration and reconciliation processes; identify gaps.
• Manage exception reporting, quality reviews, and audit readiness aligned with standards.
• Develop escalation protocols, process docs, and comms for efficient issue management.
• Coach junior analysts and partners on escalation handling and risk mitigation.
• Represent Registration in cross-functional meetings, audits, and regulatory reviews.
• Analyze performance data and trends to prepare executive-level reports.

Skills

Escalation management

Analytics

Excel

PowerPoint

Cross-functional collaboration

Communication

Root cause analysis

Presentation skills

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

Testing Site - JPMC is seeking an Network Registration Associate to lead payment brand registrations for High-Risk Merchant and Third-Party operations. You will act as the primary contact for complex registration, reconciliation, and compliance issues, driving root cause analysis and corrective actions.

Strong governance and audit readiness mindset are essential. You will collaborate with Legal, Compliance, Operations, and Technology, delivering impactful analyses and executive-ready reports