Credit Operations & Product Delivery Lead

Testing Site - JPMC; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Testing Site - JPMC in the United States seeks an experienced platform engineer to lead investigations, triage, and resolution of statement credit inquiries and production issues. You will leverage data to identify patterns, coordinate cross-functional root-cause analyses, and implement long-term fixes that minimize future incidents.

You will partner with stakeholders across legal, risk, controls, and compliance to ensure remediation aligns with SLAs and customer outcomes, translating strategy

Qualifications

• Bachelor's degree in Analytics, CS, Engineering, or equivalent.
• 3+ years of experience in platform engineering.
• Strong proficiency with relational databases and data analysis.
• Experience in one or more backend languages (Java, Python, Node.js).

Responsibilities

• Lead end-to-end investigation, triage, and resolution of statement credit inquiries and production issues, ensuring timely, accurate customer outcomes.
• Leverage data to identify patterns and systemic issues leading to missing credits, collaborating with cross-functional teams to implement long-term fixes.
• Lead structured cross-functional triage for production issues to coordinate root-cause analysis and sustainable solutions.
• Support customer journey initiatives, prioritization, and resourcing, aligning work to customer impact, risk, and business value.
• Convert business strategies into actionable roadmaps, milestones, and OKRs, and drive cross-functional execution to plan.
• Execute and oversee remediations to apply missing credits and correct downstream impacts in line with SLAs.

Skills

SQL

Data analysis

Backend languages

Education

Bachelor's degree

Tools

SQL Server

PostgreSQL

Job description

Testing Site - JPMC in the United States seeks an experienced platform engineer to lead investigations, triage, and resolution of statement credit inquiries and production issues. You will leverage data to identify patterns, coordinate cross-functional root-cause analyses, and implement long-term fixes that minimize future incidents.

You will partner with stakeholders across legal, risk, controls, and compliance to ensure remediation aligns with SLAs and customer outcomes, translating strategy