Network Performance & Risk Manager

Testing Site - JPMC; Wilmington (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

Testing Site - JPMC seeks a Risk Control Associate to join the Network Performance Management team. You will play a pivotal role in identifying and mitigating operational risk across our network of agent banks and financial market infrastructures, collaborating with internal partners and external providers to deliver high-quality services to clients.

You will lead risk reviews, coordinate cross-functional efforts, and drive improvements in processes, controls, and reporting.

Qualifications

• Strong operational knowledge of markets and/or securities services.
• Ability to prioritize and manage a large book of work.
• Proven aptitude for risk management, compliance, and oversight.
• Excellent written and verbal communication skills.
• Effective project management capabilities.
• Experience in process, control, or system enhancements.
• Bachelor’s degree or equivalent experience.
• Commitment to diversity and inclusion.

Responsibilities

• Proactively identify and assess operational risks related to service providers and agent banks
• Manage escalations and drive resolution of service issues across operational teams
• Build and maintain strong relationships with external providers and internal partners
• Conduct service reviews and accurately assess risk, ensuring delivery of high-quality reports
• Utilize thematic data analysis to improve provider performance through service scorecards
• Ensure service level agreements are met and aligned with business requirements
• Lead incident and crisis management, including external engagement and remediation
• Support enhancements in processes, controls, and systems to strengthen risk management
• Communicate effectively with stakeholders at all levels, both written and verbal
• Contribute to a culture of risk awareness and continuous improvement
• Maintain accountability for investigation and resolution of escalated enquiries

Skills

Operational risk management

Project management

Data analysis

Communication skills

Diversity and inclusion

Education

Bachelor’s degree or equivalent experience

Job description

Testing Site - JPMC seeks a Risk Control Associate to join the Network Performance Management team. You will play a pivotal role in identifying and mitigating operational risk across our network of agent banks and financial market infrastructures, collaborating with internal partners and external providers to deliver high-quality services to clients.

You will lead risk reviews, coordinate cross-functional efforts, and drive improvements in processes, controls, and reporting.