Payment Operations Manager

Growe Talents group; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health & Wellness Focus

Global Medical Coverage

Growth Opportunities

Benefits Programs

Performance-Driven Rewards

Dynamic Work Environment

Job summary

Growe is seeking a billing/payments manager to oversee online payments operations within the iGaming space, ensuring accurate processing and smooth provider integrations.

You will monitor methods, analyze acceptance rates, manage balances for withdrawals and top-ups, review contingency plans, and partner with BI to drive data-driven improvements across reporting and cash flows.

2+ years in a related online payments role, strong numerical skills, and excellent English communication are required.

Qualifications

• 2+ years in billing/payments or similar online payments roles.
• Strong numerical ability and financial data handling.
• Proficient in English (spoken and written).
• Excellent communication when dealing with partners or customers.
• Experience with payment systems and online funnels.

Responsibilities

• Monitor payment methods performance and escalate issues to providers.
• Analyze acceptance rates and decide which methods to enable/disable.
• Ensure sufficient balance across methods for withdrawals and top-ups.
• Review backup and contingency plans for payments.
• Create monitoring guidelines for operations teams.
• Report payments activity to Head of Operations daily/weekly.
• Assist with integrating new payment providers.
• Suggest product and flow improvements to payments forms.
• Handle requests from customer support.
• Test new payment method integrations.
• Partner with BI to improve data-driven reporting and metrics.

Skills

Advanced Excel

Numbers & financial data

English proficiency

Communication skills

Analytical thinking

Team collaboration

Tools

Excel

MS Office

Job description

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Monitor that payment methods work properly, elevate issues to respective providers and teams;
• Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;
• Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;
• Review and create backup/contingency and emergency plans;
• Create monitoring guidelines and procedures for monitoring and support teams;
• Report daily and weekly payments activities and issues to the Head of Operations;
• Assist with the integration of new payment providers/methods;
• Suggest product/flow improvements (e.g. validation fields, placeholders on forms);
• Handle requests from customer support;
• Test new payment methods integrations/deployments;
• Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.

Experience you’ll need to bring:

• 2+ years as a billing/payments manager/support or similar role in online payments;
• Confident in dealing with numbers and processing of financial/transactional information;
• Advanced Excel and other MS Office software user;
• Good understanding of online payments technical integrations, funnels, flows;
• Experience in written and oral communication with foreign customers or partners;
• Deep understanding of payment and transactional systems and services;
• At least Intermediate English proficiency (written and spoken);
• Experience with the iGaming industry will be a plus.

It’s a perfect match if you have those personal features:

• Attention to details;
• Multitasking and quick task execution;
• Good level of communication skills;
• Team player skills;
• Ability to make decisions independently.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.