Payment Integrations & Technical QA Manager

CXM Direct LLC; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

CXM Direct LLC in the United States is seeking a Payment Integration Manager to own integrations end to end—from the initial provider call through production stabilization. You will be the first line on payment incidents and decide readiness for live launches in a technical operations capacity.

This is a hands-on role requiring API know-how, Postman testing, and the ability to translate provider documentation into engineering-ready specifications.

Qualifications

• 4+ years in payments, PSP integrations or fintech platforms with hands-on ownership of integrations.
• Strong knowledge of APIs, webhooks, asynchronous payment status and callback mechanics.
• Ability to read provider API specifications and identify missing pieces.
• Experience diagnosing live payment incidents from logs and API responses.
• Proficiency with Postman or equivalent for API testing and end-to-end checkout testing.
• Comfort turning ambiguous docs into engineering-ready specifications.
• Excellent communication during incidents and stakeholders interactions.

Responsibilities

• Run full onboarding cycle for new payment providers: call, sandbox, configuration, testing, UAT, production launch and stabilization.
• Own first-line response to payment incidents and drive to resolution.
• Define acceptance standards for new integrations and approve go-live decisions.
• Read provider API docs and translate into actionable specs for engineering.
• Perform hands-on verification including mobile/desktop checkout testing.
• Maintain catalogue of payment methods and providers and known failure modes.
• Build a preliminary inventory of live methods and providers.
• During 90-day window, analyze deposit attempts by outcome and report findings.

Skills

Payments

APIs & Webhooks

Incident diagnosis

Postman/Testing

English

Russian

Independent decision making

AI tooling

Tools

Postman

AI tooling

Job description

We are an international broker. Our clients fund and withdraw through roughly 60 payment methods across Asia, Africa, LATAM and the Middle East.

Payments Product is a standalone function, and we are building the team around it. This is an early core hire.

We are looking for a Payment Integration Manager who will own payment integrations end to end: from the technical call with a provider through to stable production. You will also be the first line on every payment incident, and the person who decides whether a new integration is ready to go live.

This is a technical operations role rather than a coordination one.

Your responsibilities will be:

• Running the full onboarding cycle for new payment providers: first technical call, credentials and sandbox access, configuration, test design, UAT, production launch and post-release stabilisation
• Owning first-line response for payment incidents, including failed and stuck transactions, unconfirmed payments and method-level anomalies, and driving them to resolution rather than passing them on
• Defining the acceptance standard for new integrations and holding the go or no-go decision before launch
• Reading provider API documentation and turning it into implementation-ready specifications for engineering, including edge cases, failure paths and confirmation model behaviour
• Running hands-on verification: manual checkout testing on mobile and desktop, callback verification through Postman, and SQL queries against transaction data
• Maintaining the catalogue of payment methods and providers: what each supports, which integration types are available, what has been tested and where known failure modes sit
• Building the first capability inventory of all live methods and providers
• Later, producing a 90-day breakdown of deposit attempts by outcome: completed, declined by the provider, abandoned by the user, abandoned at redirect, and completed but never confirmed back to us

What you’ll need:

• 4+ years in payments, PSP integrations or fintech platforms, with hands-on ownership of integrations rather than tracking them, basic knowledge using AI tooling in daily work
• Working knowledge of APIs, webhooks and asynchronous payment status, plus an understanding of confirmation models, callback mechanics, redirect flows and common failure modes
• The ability to read a provider API specification and identify what is missing from it
• Postman or equivalent for API testing, and structured checkout testing across mobile and desktop
• Experience diagnosing a live payment incident from logs and API responses, separating provider-side causes from platform-side causes, and explaining the finding to both a provider contact and an engineer
• The ability to turn ambiguous provider documentation and undocumented knowledge into specifications and catalogues that engineering can act on
• Composure during incidents, and clear communication with the team and stakeholders
• English and Russian at working level. Both are in daily use

Will be a significant plus:

• Experience with APM and local rails in Asia, Africa or LATAM rather than cards alone
• Experience with bank transfer rails, virtual accounts, QR-based methods, mobile money etc.
• Background in brokerage, crypto payments, orchestration or another high-volume payments environment; on the provider side, at a PSP, gateway or payment company
• Active use of AI tooling in daily work
• Ability to work independently and make decisions without constant oversight
• Proactive mindset: willingness to propose improvements, fixes, new approaches

What the first year looks like:

In the first months you take over incident first line, build the method and provider catalogue from documentation, existing knowledge and direct querying, and produce the deposit attempt analysis.

By mid-year you have defined the integration acceptance standard and applied it to a live provider onboarding from start to production.

In the second half the catalogue is current, the gate is running, and incidents reach you for decisions rather than for explanations. As the team grows, a Systems Analyst takes over formal verification while the acceptance gate stays with you.

Recruitment process:

• HR interview, covering background, motivation and fit
• Technical interview on payment integration knowledge, tooling and hands-on experience, including incident diagnosis
• Product and problem-solving interview, covering integration decisions and prioritisation
• Final interview with senior stakeholders

We offer:

• Fixed monthly compensation of [depending on experience]
• Fully remote work within GMT to GMT+4, with no relocation required
• End-to-end ownership of a provider from first call to production, and the go or no-go decision on every integration
• Scope that grows with the business: cards, alternative payment methods, a card programme and new entities
• Corporate AI tooling as part of the working process