Field Services Technician II

City of Garland; Garland (TX); On-site; USD 27,000 - 35,000; Full time

Job summary

City of Garland is seeking a utility service technician to connect, disconnect, and manage meters for customers moving in or out or with delinquent accounts. The role includes meter reading, re-reading on request, and ensuring service continuity in Garland, TX.

The candidate should have a high school diploma or GED and 2+ years in meter reading or field operations, with a valid Texas driver''s license. Class D water license is a plus.

Qualifications

• High School Diploma or GED is required.
• At least 2 years in meter reading and/or field operations.
• 2–4 years in meter reading and electric utility industry preferred.
• Valid Class C Texas driver''s license is required; Class D water license is preferred but not required.

Responsibilities

• Disconnect and reconnect electric/water services.
• Install sleeves on back terminal ends of meter.
• Accurately read water/electric meters and re-read upon request.
• Re-check all disconnected utilities as needed.
• May perform Field Service Technician I duties as needed.
• May train new hires on field service operations.
• Other duties as assigned.

Skills

Meter reading

Public contact

Customer service

Flexible schedule

Education

High School Diploma or GED

2 years related experience in meter reading/field operations

Tools

Meter reading equipment

Job description

Summary

Responsible for connecting, reconnecting and/or disconnecting utilities for customers that are moving-in, moving-out, or that are delinquent on accounts for the City of Garland.

Pay Range

$19.68 - 25.28 (Depending on qualifications and experience)

Possible shift schedules

Schedule A

• Monday - Thursday 8:30am - 7:00pm

Schedule B

• Tuesday - Friday 8:30am - 7:00pm

Schedule C

• Monday - Thursday 9:30am - 6:00pm
• Friday 10:00am - 6:30pm (one being standby)

Essential Duties and Responsibilities

• Disconnect and reconnect electric/water services.
• Install sleeves on back terminal ends of meter.
• Accurately and efficiently perform water/electric meter readings.
• Re-read electric and water meters upon customer requests.
• Re-check all disconnected utilities, as needed.
• May perform the duties of the Field Service Technician I, as needed.
• May train new hires on field service operations.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or General Equivalency Diploma (GED)
• 2 years related experience in meter reading and/or field operations

Preferred Qualifications

Education/ Experience

• 2-4 years experience meter reading and electric utility industry
• Class "D" water license preferred, not required

Knowledge, Skills & Abilities

• Intermediate knowledge of electric/water meter(s) reading
• Intermediate knowledge of city street and address systems
• Intermediate knowledge of public contact techniques and principles
• Ability to provide excellent customer service
• Ability to work a flexible schedule and assignments
• Ability to work independently and meet deadlines
• Ability to work in a team environment

Licenses and Certifications

• Valid Class C Texas driver's license

Physical Requirements / Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent works with frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. May be exposed to extremes of heat and cold, rain, humidity, wetness, insects, noxious odors, fumes, and physical stress from exertion and lifting. Exposed to physical exertion such as bending, lifting, stooping, reaching, pulling, and pushing.