Bilingual Customer Service Representative - (Spanish and English speaking)

Graceland Management Services LLC; Cunningham (KY); On-site; USD 28,000 - 38,000; Full time

Job summary

A customer service management firm in Kentucky is seeking a Customer Service Representative to provide professional service to clients and internal staff. The role involves answering calls, managing customer communications, and providing solutions promptly. Ideal candidates should possess strong customer service skills, be bilingual in Spanish and English, and have good computer skills. This position requires a positive attitude, adaptability, and the ability to resolve customer concerns effectively.

Qualifications

• HS Diploma or equivalent required.
• Good computer skills including a working knowledge of Microsoft Word and Excel.
• Ability to communicate clearly and professionally via phone and e-mail.
• Strong customer service skills and active listening.
• Positive attitude toward customers and other incoming call personnel.
• Ability to assess and adapt to various situations with customer calls.
• Ability to stay calm and help put at ease upset customers when needed.
• History of good attendance.
• Can-do attitude and a willingness to work.
• Bilingual in Spanish and English.

Responsibilities

• Answer and direct large volume of incoming calls.
• Manage detailed communications with customers, while maintaining a high level of service.
• Focus on adherence to schedule while executing quality calls.
• Make outbound calls to assist in the on-boarding of new customers.
• Communicate with sales reps, dealers, dispatchers, drivers and other departments as needed.
• Handle customer concerns, provide appropriate solutions/alternatives in a timely manner.

Skills

Customer service skills

Active listening

Bilingual in Spanish and English

Communication skills

Adaptability

Education

HS Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Description

The Customer Service Representative will provide prompt, courteous, and professional service to Graceland contract holders, sales representatives, dispatchers, dealers, delivery drivers and internal co-workers.

• Answer and direct large volume of incoming calls
• Manage detailed communications with customers, while maintaining a high level of service
• Focus on adherence to schedule while executing quality calls
• Make outbound calls to assist in the on-boarding of new customers as well as follow up calls on deliveries and repairs
• Communicate with sales reps, dealers, dispatchers, drivers and other departments as needed
• Handle customer concerns, provide appropriate solutions/alternatives in a timely manner; follow up to ensure resolution
• All other duties assigned by Management
  
  

Description

The Customer Service Representative will provide prompt, courteous, and professional service to Graceland contract holders, sales representatives, dispatchers, dealers, delivery drivers and internal co-workers.

• Answer and direct large volume of incoming calls
• Manage detailed communications with customers, while maintaining a high level of service
• Focus on adherence to schedule while executing quality calls
• Make outbound calls to assist in the on-boarding of new customers as well as follow up calls on deliveries and repairs
• Communicate with sales reps, dealers, dispatchers, drivers and other departments as needed
• Handle customer concerns, provide appropriate solutions/alternatives in a timely manner; follow up to ensure resolution
• All other duties assigned by Management
  
  

Requirements

• HS Diploma or equivalent required
• Good computer skills including a working knowledge of Microsoft Word and Excel
• Ability to communicate clearly and professionally via phone and e-mail
• Strong customer service skills and active listening
• Positive attitude toward customers and other incoming call personnel
• Ability to assess and adapt to various situations with customer calls
• Ability to stay calm and help put at ease upset customers when needed
• History of good attendance
• Can-do attitude and a willingness to work
• Bilingual in Spanish and English, with the ability to communicate effectively in both, through written, verbal, and digital channels.