Bilingual Client Support Specialist

Godshall Recruiting; Greenville (SC); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K w/match

Job summary

Godshall Recruiting is seeking a bilingual customer service specialist to support account inquiries in a fast-paced environment in Greenville, SC. You will handle inbound and outbound calls, explain account details, and assist with payment arrangements, delivering quality service in English and Spanish.

Responsibilities include reviewing updates, routing calls, and negotiating payment solutions while maintaining empathy and accuracy.

Qualifications

• Bilingual Spanish/English required.
• Prior customer service experience, preferably in a call center.
• Proficient in Word and Excel.

Responsibilities

• Handle inbound and outbound calls to provide information on accounts and set up payment arrangements.
• Deliver exceptional customer service in both English and Spanish.
• Provide accurate and timely information, maintaining professionalism and empathy.
• Review and respond to updates or inquiries related to accounts.
• Apply resolutions for account status updates, call routing, and follow ups.
• Negotiate and process payments using clear communication.

Skills

Bilingual Spanish/English

Customer service experience

Word/Excel

Tools

Word/Excel

Job description

Salary

$20-$21/hr

Type

Direct

What your day will look like:

• Inbound/Outbound calls assisting customers by providing information on accounts, setting up payment arrangements.


• Provide exceptional customer service in both English and Spanish.


• Deliver accurate and timely information to customers, maintaining professionalism and empathy.


• Review and respond to updates or inquiries related to accounts.


• Apply appropriate resolutions for account status updates, call routing, system notations, and follow ups.


• Negotiate and process payments using effective communication and negotiation.

Benefits

• Medical


• Dental


• Vision


• 401K w/match

Hours/Shifts available:

• 8:00am-4:30pm: Tuesday-Friday & 9:00am-5:00pm on Saturday's--OFF Sunday's & Monday's


• 9:30am-6:00pm: Tuesday-Friday & 9:00am-5:00pm on Saturday's--OFF Sunday's & Monday's


• 9:30am-6:00pm: Monday-Friday--OFF Weekends


• 10:00am-9:00pm: Monday-Thursday--OFF Friday, Saturday, & Sunday


• 11:30am-8:00pm: Monday-Thursday & 10:30am-7:00pm on Friday's--OFF Saturday's & Sunday's

To be a champion in this role, you will need:

• Bilingual Spanish/English


• Prior customer service experience, preferably in a call center


• Proficient in Word/Excel

Equal Opportunity Statement

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.