Bilingual Customer Service Representative

Staffing Now; San Antonio (TX); Sur place; USD 23 419; Temps partiel

Résumé du poste

A staffing agency is looking for dynamic individuals to join the Collections team for a client in the legal financial sector in San Antonio, Texas. The role involves making and answering calls related to delinquent accounts, negotiating payment arrangements, and maintaining accurate records. Candidates should be bilingual in English and Spanish, possess strong communication skills, and have customer service experience. This entry-level contract position offers $17.00 per hour.

Qualifications

• Bilingual in English and Spanish is a must.
• Prior customer service experience preferred but not mandatory.
• Must have strong communication skills, both verbal and written.

Responsabilités

• Make and answer inbound/outbound calls to address delinquent accounts.
• Negotiate and establish payment arrangements or schedules.
• Record and maintain accurate documentation of all collections activities.

Connaissances

Bilingual in English and Spanish

Customer service experience

Strong communication skills

Proficient in Microsoft Office

Self-motivated and detail-oriented

Multitasking abilities

Critical thinking skills

Time management skills

Negotiation skills

Description du poste

Staffing Now, a division of SNI Companies, is seeking dynamic and motivated individuals to join the Collections team for our client in the legal financial sector. This is an excellent opportunity to contribute to a high-performing team focused on the recovery of delinquent payments on behalf of clients.

Key Responsibilities

• Make and answer inbound/outbound calls to address delinquent accounts.
• Negotiate and establish payment arrangements or schedules.
• Record and maintain accurate documentation of all collections activities.

Required Skills & Qualifications

• Bilingual in English and Spanish.
• Customer service experience (collections experience not required).
• Strong communication skills, both verbal and written.
• Proficient in Microsoft Office.
• Self-motivated, punctual, and detail-oriented.
• Ability to multitask, follow instructions, and work collaboratively.
• Critical thinking, time management, and negotiation skills.

The compensation for this position is $17.00 an hour.

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service

Industries

Legal Services and Staffing and Recruiting